Quality Assurance and Support Engineer

Job Description

Title: Quality Assurance and Support Engineer

Company Name: Codemen Solutions Limited

Vacancy: 2

Age: At least 24 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 25000 - 40000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

Published: 2025-06-30

Application Deadline: 2025-07-30

Education:

• Bachelor of Science (BSc) in Computer Science

Preferred Qualifications:

• QA certifications (e.g., ISTQB, CSTE, or similar) will be a plus
• Experience with any automation tools (e.g., Selenium, Postman, JMeter)
• Prior experience in a client-facing or support role

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

Skills Required: API Testing,Maintenance and Troubleshooting,Manual Testing,Regression Testing,Software Testing,Test Automation,Test Case,User Manual,User Training & Support,Whitebox and Blackbox testing

Additional Requirements:

• Age At least 24 years

• 1–2 years of professional experience in software QA (mandatory)

• Strong verbal and written English communication skills (mandatory)

• Formal training in Quality Assurance processes and methodologies

• Good understanding of SDLC and STLC

• Familiarity with bug tracking and test management tools (e.g., Jira)

• Ability to work independently and take ownership of assigned tasks

• Willingness to work during EST time zone or outside standard hours to support client needs

• Strong problem-solving skills and attention to detail

Responsibilities & Context:

We are looking for enthusiastic and detail-oriented Quality Assurance and Support Engineers to join our QA team. The ideal candidate will have 1 to 2 years of hands-on experience in software QA along with strong English communication skills. In this dual-role position, you will be responsible for ensuring the quality of our applications through systematic testing and also providing client support, especially during EST hours or outside standard office hours as required.

Important Note:

Please do not apply if:

• You have less than 1 year of full-time professional experience
• You do not have good command of English (spoken and written)
• You are not able to do support work for clients during EST time zone

Key Responsibilities:

• Create, execute, and maintain test plans, test cases, and test scripts
• Perform manual and automated testing on web and mobile applications
• Identify, document, and track bugs and inconsistencies
• Collaborate with developers and project teams to resolve quality issues
• Provide timely support to clients via email, ticketing systems, or virtual meetings
• Participate in regression, smoke, and user acceptance testing
• Ensure QA best practices are followed across projects
• Write/Update User manuals, Training manuals etc.
• Assist clients and internal stakeholders with troubleshooting and issue resolution during EST/non-office hours as needed

Job Other Benifits:

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

• Remote office

• Laptop stipend (after job confirmation)

• All public holidays

• Friendly working environment

• Opportunity to work with Canadian workforce

• Other applicable benefits as per company policy

Employment Status: Full Time

Job Work Place: Home

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication