Job Description

Title: Growth & Customer Success Executive (SaaS + LinkedIn Automation + AI Media)

Company Name: Codemen Solutions Limited

Vacancy: 1

Age: At least 26 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 35000 - 40000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Age At least 26 years

Required Qualifications:

• 1–2 years experience in SaaS customer success, digital marketing, or growth operations

• Hands-on experience with LinkedIn automation tools

• Strong B2B prospecting and ICP targeting ability

• Experience with CRM systems and email marketing tools

• Strong written and verbal English

• Analytical and data-driven mindset

• Understanding of SaaS metrics (Churn, MRR, ARR, LTV)

Preferred Experience:

• Experience with PhantomBuster, LinkedIn Helper, or similar tools

• Experience using AI video tools (Heygen or similar)

• Familiarity with property management or workflow automation SaaS

• Exposure to AI-driven platforms

Core Competencies:

• Customer-first mindset

• Growth-oriented thinking

• Strong follow-up discipline

• Cross-functional collaboration

• Ownership and accountability

• High attention to detail (automation safety and CRM hygiene)

 Work Location: Dhaka, Bangladesh
Work Mode: Remote

 Working Hours: EST Time Zone (USA/Canada)
Department: Customer Success & Growth

 Salary Range: BDT 35000 to BDT 40000

This is a fully client-facing role, and strong English communication is the most critical requirement.

⚠️ Important:
If you are not fluent in spoken and written English, please do not apply.
Candidates from English Medium background will be given strong preference.

About Codemen Solutions Limited

Codemen Solutions Limited is a fast-growing SaaS and technology company delivering intelligent workflow automation, property management solutions, and AI-powered productivity tools for global clients. Our platforms streamline operations, automate processes, and enhance enterprise decision-making.

We are hiring a Growth & Customer Success Executive to manage outbound growth automation, digital engagement, AI-driven content, and SaaS client success in one integrated role.

This position bridges Customer Success, Growth Automation, Marketing, and Sales.

Role Overview

This role has two major pillars:

1. Growth & LinkedIn Automation Engine

2. Customer Success & Client Engagement

You will manage signal-based outbound, warm intro mapping, LinkedIn automation, AI video outreach, email marketing, and SaaS customer engagement.

Core Responsibilities:

1. LinkedIn Growth & Automation

Manage and operate:

• PhantomBuster (scraping, competitor monitoring, connection automation)

• LinkedIn Helper (connect → message → follow-ups, engagement workflows)

• Village (warm intro mapping for high-value consultative leads)

• Gojiberry (signal-based prospect capture)

• Google Sheets CRM (lead tracking and pipeline)

• Heygen (AI videos for outreach and authority building)

Responsibilities include:

• Build automated LinkedIn connection campaigns

• Run engagement automation (likes, comments, profile visits)

• Monitor competitor activity and extract engaged prospects

• Capture signal-based leads and route into outreach workflows

• Identify and execute warm intro opportunities

• Produce AI-generated personalized videos and podcast-style clips

• Track and optimize:

  • Connection acceptance rate

  • Reply rate

  • Meeting conversion

  • Lead pipeline growth

2. Customer Success (SaaS Focused)

• Act as primary contact for assigned clients

• Manage onboarding and product adoption

• Conduct feature utilization follow-ups

• Track customer health scores

• Coordinate with Product & Engineering for issue resolution

• Reduce churn and improve retention

• Collect testimonials and case studies

3. LinkedIn & Digital Engagement

• Manage company LinkedIn presence

• Publish SaaS-focused thought leadership

• Coordinate AI-generated podcast/video content

• Engage with property tech and AI communities

• Monitor and optimize engagement metrics

4. Email Marketing & Campaign Execution

• Execute onboarding and product update campaigns

• Segment customers by lifecycle stage

• Track open rates, CTR, and conversions

• Support marketing automation workflows

• Nurture MQLs into qualified opportunities

5. Sales & Cross-Team Coordination

• Schedule demos and follow-ups

• Support proposal follow-ups

• Coordinate UAT and deployment communications

• Align product releases with marketing communication

• Assist in converting MQLs into clients

KPIs

• Customer retention rate

• Feature adoption rate

• LinkedIn engagement growth

• Connection acceptance & reply rates

• Meetings booked

• Lead-to-client conversion rate

• Email campaign performance

• CSAT score

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

• Remote office

• Laptop stipend (after job confirmation)

• All Canadian public holidays

• Friendly working environment

• Work with Canadian Workforce