Project Trainer

Job Description

Title: Project Trainer

Company Name: MY Outsourcing Ltd.

Vacancy: 3

Age: Na

Job Location: Dhaka

Salary: Tk. 20000 - 30000 (Monthly)

Experience: --

Published: 2026-04-13

Application Deadline: 2026-05-13

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

-Deliver training sessions on Professional Customer Service, BPO industry overview, effective communication, sales techniques, and psychometric awareness.

-Utilize Competency-Based Training and Assessment (CBT&A) methods, ensuring hands-on practical experience aligned with industry standards.

-Deliver training contents accurately based on the approved training modules and schedules.

-Create a positive learning environment, using varied training materials, techniques, and learning tools to maximize effectiveness.

-Assist in preparing and customizing training modules, practical session plans, and assessment tools.

-Review and update course files to meet changing industry demands.

-Ensure all training materials align with process guidelines, ensuring employability and industry-driven skills.

-Evaluate trainee performance through competency-based assessments and prepare trainees for final certification.

-Monitor trainee attendance and performance throughout the training period, ensuring compliance with attendance registers and progress reports.

-Maintain high training quality standards as per the partner institute's requirements and the overall SICIP program.

-Use the Training Management System (TMS) to update, add, and monitor trainee data, attendance, and progress.

-Prepare monthly, quarterly, and yearly progress reports, including trainee performance updates for project management.

-Maintain compliance with SICIP-BACCO or relevant industry association requirements, including maintaining stock books, attendance records, and trainee allowance records.

-Actively support the placement of trainees in contact center roles post-certification.

-Collaborate with operation/project coordinators, industry experts, and training centers to ensure smooth training operations.

-Manage trainee attendance and ensure logistical support for training sessions.

-Facilitate training session through applying appropriate training methods.

-Train agents on CRM software, dialer systems (inbound/outbound), and data entry tools used in the BPO process.

-Working with all concern Team, to create placement opportunities for trained and skilled trainees.

-Maintain compliance with standard operating procedures (SOPs), data confidentiality, and security guidelines