Project Implementation Manager
Job Description
Title: Project Implementation Manager
Company Name: mPower Social Enterprises Ltd.
Vacancy: 1
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in Computer Science / ICT related subjects with an MBA (preferred) from a reputed university.
∎ Candidates from different disciplines are welcome to apply if they have previous experience in technology project management.
Experience Requirements:
∎ 3 to 4 year(s)
Job Context:
∎ mPower is a pioneer and global leader in "Development Intelligence", business intelligence for the social development in government and non-government sectors. If you are passionate about changing the world and improving the lives of millions of poor and disadvantaged people of the world combining both creativity & cutting-edge technology, apply for our Project Implementation Manager vacancy.
∎ Duty Station: Head Office in Banani, Dhaka with occasional field visits as per project needs.
∎ Job Description: mPower Social Enterprises Ltd. mostly deals with clients from Government and Non-Government Organizations. After successful completion, each of its projects moves into the service level agreement phase. During this phase, issues raised from day to day field operations needs to be solved on the go. We are looking for someone who will take care of the projects during this phase.
Job Responsibilities:
∎ Managing Client Communication:
∎ Communicate effectively with clients at field and headquarters level during project implementation to identify the issues/bugs/bottlenecks during the post deployment phase.
∎ Manage and resolve client complaints in a timely and effective manner.
∎ Keep the client updated regarding the issue resolution status on a regular basis.
∎ Operational Activities:
∎ Regenerate issues reported from field.
∎ Logging issues in JIRA as they come with proper priorities, deadlines and assignees.
∎ Track the issues to closure.
∎ Cross Checking and verifying the system to ensure that all the issues are resolved.
∎ Determine the resources (time, budget, equipment, etc.) required to solve the issues and assuring proper resource allocation.
∎ Configure and manage JIRA for issue resolution life-cycles.
∎ Managing in-house stakeholders:
∎ Communicate with different functional team leads and assure timely deliveries from them as required.
∎ Escalating through proper channel for potential delays in issue resolution.
∎ Prepare project wise periodic reports to showcase the statuses of our live projects to the top management.
Additional Requirements:
∎ 3-4 years of work experience in Software Quality Assurance/ Client Relationship Management/ Tech Project Management.
∎ Prior experience in Government/NGO project management will be treated as an advantage.
∎ Fluency in written and spoken English. Advanced communication skills to do effective and goal-oriented project management.
∎ Work cooperatively and effectively with clients and internal teams to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
∎ Assess crisis situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
∎ Ability to perform logic driven negotiations with project stakeholders.
∎ Strong decision-making capabilities based on the available information
∎ Keen observation skills with attention towards details to identify different issues of existing projects and coming up with optimal solutions.
∎ Proactive problem-solving attitude.
∎ Ability to Pick up new skills and processes quickly and rigorously.
∎ Managing and working cooperatively with all relevant project stakeholders in a tactful and effective manner to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
∎ Proficient in MS Office applications, MS Project, Microsoft Visio, Project Management tools.
Compensation & Other Benefits:
∎ Competitive salary package.
∎ In-house catering service for lunch & snacks.
∎ Income tax paid by the company.
∎ Two festival bonuses.
Application Deadline: November 30, 2019
Company Information:
∎ mPower Social Enterprises Ltd.
∎ Business : About mPower: mPower Social Enterprises was founded by graduate students of Harvard University and MIT in 2008. Currently based in Dhaka (Bangladesh), mPower has partnered with more than 30 of the world`s leading development organizations across 8 countries to amplify the impact of development programs through innovative use of ICTs. Our partners/ funders include BRAC, Save the Children, CARE International, Oxfam, Winrock International, The Asia Foundation, Grameen, World Bank, UNDP, UNICEF, WHO, DFID, USAID, Population Council, Harvard and Johns Hopkins University. mPower has won a number of competitive innovation awards both at international and national levels, including USAID Global Development Award, Gates Innovation Challenge, Grand Challenges Canada etc.
Vision: A world where everyone has access to quality services
Mission: We partner with development organizations to amplify the impact and outreach of their interventions by leveraging the power of information and communication technologies
mPower`s Services:
We help implementers harness the power of innovative design, information technologies, and market forces to ensure delivery of quality services to the underserved
We design and build solutions that allow implementing organizations,
to provide more timely and higher quality services using frontline workforces
to collect field data for better decision-making, organizational learning and monitoring
to develop capacity of community members so as to positively influence choices and behavior
to empower community members to report abnormalities and hold service providers accountable
to take market-driven approaches to service delivery rather than subsidy-driven in order to ensure sustainability
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 30th Nov 2019
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