Job Description
Title: Project Engineer - Service Desk
Company Name: Wipro IT Services Bangladesh Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, EEE, IT, ETE, ECE
∎ Skills Required: Cross Functional Communication, FCR, Handling customer queries, Stress Management, Time Management
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
FCR, Project Engineer, Troubleshooting problems
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Telecommunication
Job Responsibilities:
∎ Ensure hotline on call support on time and pick assigned calls within defined SLA.
∎ End user's L1 incident troubleshooting and ensure fast call resolution (FCR) to resolve issues.
∎ Ensure Customer Satisfaction through quality delivery; meet defined SLAs of CSAT.
∎ On-time email response and ensure response with proper and standard way.
∎ Handle request of employee Onboarding and off boarding as per customer request.
∎ Ensure daily ticketing reporting as per customer requirement and knowledge regarding advance report generating for adhoc requirement.
∎ Cross functional communications and follow-up with local and global teams to raise issue and resolve escalated issues on time.
∎ Ensure compliance in respective service and support areas.
Additional Requirements:
∎ Age 25 to 35 years
∎ Ability to work under stress and able to manage multiple tasks in an efficient manner.
∎ Develop Customer Centric Attitude, share knowledge within team to reduce issues.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Sep 2023
Company Information:
∎ 10 Aug 2023
∎ Wipro IT Services Bangladesh Limited
∎ Address : A1/A Road No. 113, Gulshan Ave, Dhaka 1212, Bangladesh
Category: IT/Telecommunication
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