Partner Support Agent

Job Description

Title: Partner Support Agent

Company Name: Ding.

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Computer Science background/studies.

Experience Requirements:
∎ Na

Job Context:
∎ Ding`s Dhaka office are looking for an energetic and meticulous Partner Support Agent to join our growing Customer Operations team. The successful candidate must be quick thinking, patient and passionate about providing a world class support experience to our global partners.
∎ Our Partner Support team is a small tight knit team so a positive, proactive, team player attitude is the key to being successful in this role!

Job Responsibilities:
∎ Demonstrate a highly professional demeanor while providing exceptional service to our partners via email.
∎ Ensure queries are resolved in a timely manner and meet all established quality and customer satisfaction metrics
∎ Provide feedback and information to the business to ensure we continually improve our Partner Support Experience
∎ Identify emerging trends or issues and escalate them to your Team Leader
∎ Liaise with other departments to resolve Partner queries and maintain a positive customer experience

Additional Requirements:
∎ Excellent written and spoken English.
∎ Technical knowledge around API.
∎ This role involves investigation and troubleshooting skills so an analytical mind would be a great advantage.
∎ Experience with Microsoft Office suite and capable typist.
∎ Empathetic and customer focused with strong oral and written communication skills.
∎ Team player with a "can do" attitude and desire to continually learn.
∎ Strong time management skills, high attention to detail, and the ability to prioritise workload.
∎ Previous Customer Care/Partner Support experience would be an advantage but not mandatory.
∎ Experience working with CRM and contact centre software would be fantastic.
∎ Fluency in any of the following languages will be an advantage: Spanish, Italian, French, German or Arabic.
∎ *The successful candidate will need to be flexible on working hours as there is a rotational shift shared with other members of the Partner Support team.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Feb 2022

Company Information:
∎ 26 Jan 2022
∎ Ding.
∎ Business : Ding was founded to change billions of lives by accelerating mobile access.

As the number one international mobile top-up platform in the world, Ding has been keeping people connected since 2006, when it launched this first-of-a-kind service. Today, Ding’s users have successfully sent over 300 million top-ups globally, via the app, online at Ding.com, and in-store at over 600,000+ retail outlets worldwide.

The number of prepaid mobile phones is growing and now accounts for 76% of the world’s five billion phones, with one quarter offline and in need of top-up at any one time – highlighting the need for Ding’s frictionless and instant mobile top-up. In fact, Ding delivers a top-up every second, via 500+ operators, across 140+ countries – helping families and friends around the world to stay connected.

Ding is headquartered in Dublin, Ireland, and has regional offices in London, Barcelona, Bucharest, Dhaka, Dubai, New Jersey, Miami, and Paris. Ding’s culturally diverse team of more than 200 people reflect our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

We`re always on the lookout for talented people. The more our exceptional team grows, the closer we are to achieving our goal of changing billions of lives by accelerating mobile access. We’re looking for people who can simplify the complex and enjoy the freedom to experiment. We’re looking for those who value diversity and understand the importance of collaboration and shared goals. Above all, we’re looking for people who demonstrate our company values:

We are Customer Curious
We are Thinkers, Linkers & Doers
We Work Better Together
We Seek Out that Spark

Category: IT/Telecommunication

: Ding recruitment privacy notice is available at https://www.ding.com/recruitment-privacy-notice