OSS Engineer
Job Description
Title: OSS Engineer
Company Name: ProAms Business Consultant
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Contractual
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science or Computer Engineering, Master of Science (MSc) in Computer Science or Computer Engineering
Experience Requirements:
∎ 3 to 7 year(s)
Job Context:
∎ Case Handling and Trouble Resolution
∎ Care Fault Management and Troubleshooting
∎ Service Excellence, Customer Focus and Relationships
∎ Project Management and Knowledge Management
Job Responsibilities:
∎ Uses advanced analytical skills and troubleshooting methods, such as system-level tracing, debug, protocol flow analysis, etc., to provide workarounds and solve complex problems or problems that do not have routine solutions.
∎ Leads and resolves complex situations derived from technical activities such as: software upgrade, audit, equipment swap, network expansion, acceptance testing, feature testing, 3rd party multi-vendor compatibility issues, tailored technical support, end-to-end performance improvement, etc.
∎ Leads the Root Cause Analysis (RCA) and fault report creation.
∎ Identifies, reproduces and characterises defects and collaborates promptly with R&D teams for fixes.
∎ Provides expertise and may lead technical projects, including risks assessment, resource planning and delivery of advanced services.
∎ Supports technical activities in early product phases (releases, pilots, trials and early projects).
∎ Communicates and interacts internally and externally with customers, R&D and 3rd party vendors.
∎ Complies with the requirements as per the emergency process role, drives quick recovery for issues categorized as ‘critical outages’ and ‘code red’, ensures SLAs are met for escalated cases.
∎ May work as a Single Point of Contact (SPOC) for some customers.
∎ Creates and supervises technical documents, guidelines and knowledgebase articles (as author, reviewer, approver, coach).
∎ Performs system-level product competence training and knowledge transfer across team, takes on the leadership role within the team.
∎ Shares ideas to improve products, services or professional direction of own organizational unit.
Additional Requirements:
∎ Age 26 to 56 years
∎ Both males and females are allowed to apply
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 May 2021
Company Information:
∎ 28 Apr 2021
∎ ProAms Business Consultant
∎ Address : ANANNA (4th Floor), House # 1, Road # 23 / A, Gulshan 1,Dhaka 1212 Bangladesh
∎ Web : www.proamsltd.com
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 11th May 2021
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