Operations Manager (Export)

Job Description

Title: Operations Manager (Export)

Company Name: Topstar Cargo Systems Limited

Vacancy: 1

Age: 35 to 45 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Real Estate, Freight forwarding

• Master of Business Administration (MBA)

• Bachelor’s degree (Master’s preferred) in Business Administration, Supply Chain Management, Logistics, or a related field.

• 8 to 10 years
• The applicants should have experience in the following business area(s): Real Estate, Freight forwarding

• Age 35 to 45 years
• Only Male

• 8–10 years of professional experience in freight forwarding / logistics export operations, including at least 3+ years in a managerial position.
• Strong working knowledge of:
  • Export documentation & compliance (including customs rules & HS Codes).
  • Port/airport handling and cargo movement procedures.
  • Freight rates, vessel schedules, and shipping line operations.
• Excellent leadership, people management, and decision-making skills.
• Strong problem-solving abilities with the capacity to handle high-pressure situations.
• Proficiency in MS Office and logistics/ERP systems.
• Excellent written and verbal communication skills in English and Bangla.
• Male candidates only (as per company requirement).

Job Opportunity: Operations Manager (Export)

Company: Topstar Group

Location: Chattogram, Bangladesh

Experience Required: Minimum 8–10 Years

Industry: Freight Forwarding & Logistics

About Topstar Group

Topstar Group is one of the leading names in freight forwarding and logistics solutions in Bangladesh. With a strong reputation for reliability, efficiency, and customer satisfaction, we provide comprehensive international freight forwarding, customs brokerage, and supply chain solutions.

To strengthen our operations in Chattogram, we are seeking a highly skilled Operations Manager (Export) who will play a critical role in leading export operations, ensuring service excellence, and driving operational efficiency.

Key Responsibilities

Export Operations & Compliance

• Manage and oversee the end-to-end export cycle including booking, documentation, customs clearance, and shipment execution.
• Ensure all export processes comply with Bangladesh Customs, port regulations, and international trade requirements.
• Supervise preparation and verification of shipping documents such as Bill of Lading, Packing List, Commercial Invoice, Certificate of Origin, and Export Declaration.
• Monitor container stuffing, vessel planning, and timely dispatch of shipments from Chattogram Port.

Stakeholder Coordination

• Liaise with shipping lines, airlines, NVOCCs, C&F agents, port authorities, and customs officials to ensure smooth and timely cargo movement.
• Maintain regular communication with overseas agents, partners, and global offices for coordination of shipments.
• Handle escalations and ensure customer service excellence in all operational aspects.

Leadership & Team Management

• Lead, train, and develop the export operations team in Chattogram.
• Monitor staff performance, set operational KPIs, and ensure accountability.
• Foster a culture of teamwork, discipline, and efficiency within the department.

Process Improvement & Cost Control

• Develop, review, and implement Standard Operating Procedures (SOPs) to optimize operational efficiency.
• Identify cost-saving opportunities while ensuring quality service.
• Maintain performance dashboards and provide regular reports to senior management.

Customer Management

• Ensure high-quality customer service by meeting deadlines and accuracy in documentation.
• Resolve client queries, complaints, and operational issues promptly.
• Build strong, long-term relationships with key accounts.

Work Schedule

• Office Days: Saturday to Thursday
• Office Hours: 9:30 AM – 6:30 PM

Compensation & Benefits

• Salary: Negotiable (based on experience and qualifications).
• Performance-based incentives.
• Festival bonuses and yearly increments as per company policy.
• Professional training and career development opportunities.
• A dynamic and professional work environment.

Why Join Topstar Group?

• Work with one of the leading freight forwarding companies in Bangladesh.
• Be part of a professional team with strong global exposure.
• Opportunity to grow in a leadership role and make a significant impact on export operations.
• Competitive compensation and career progression.