Business Head - FMCG (Physical Stores & Online Operations)

Job Description

Title: Business Head - FMCG (Physical Stores & Online Operations)

Company Name: Topstar Cargo Systems Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 8 to 15 years
• The applicants should have experience in the following business area(s): Real Estate, Freight forwarding

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• Bachelor’s Degree in Business Administration, Marketing, or related field (MBA preferred).

• 8 to 15 years
• The applicants should have experience in the following business area(s): Real Estate, Freight forwarding

• Only Male

Qualifications & Requirements

• 8–15 years of experience in FMCG retail, with at least 3–5 years in a leadership role.

• Strong experience in managing both physical retail and e-commerce operations.

• Proven track record of driving business growth and profitability.

• Excellent leadership, communication, and decision-making skills.

• Strong analytical and financial management capabilities.

Key Skills & Competencies

• Strategic thinking and execution

• Leadership and team management

• Retail operations expertise

• E-commerce and digital understanding

• Financial acumen

• Negotiation and vendor management

• Problem-solving and decision-making

Job Summary: The Business Head will be responsible for leading and managing the overall operations, growth, and profitability of the FMCG retail business, including both physical store networks and online sales channels. This role requires strong leadership, strategic planning, operational excellence, and commercial acumen to drive sustainable business expansion and customer satisfaction.

Reporting Structure

• Reports to: Managing Director / CEO

• Direct Reports: Store Managers, Operations Manager, E-commerce Manager, Supply Chain Manager, Marketing Team

Work Environment

• Combination of corporate office, retail store visits, and warehouse/operations oversight

• May require travel for store visits, vendor meetings, and expansion activities

Key Responsibilities

Strategic Leadership & Business Growth

• Develop and execute short-term and long-term business strategies aligned with company objectives.

• Identify new market opportunities, expansion plans, and revenue streams (both offline & online).

• Drive business growth through innovation, partnerships, and customer-centric initiatives.

• Monitor market trends, competitor activities, and consumer behavior to adjust strategies accordingly.

Retail Operations Management (Physical Stores)

• Oversee end-to-end operations of all retail outlets, ensuring efficiency and profitability.

• Ensure consistent store standards, visual merchandising, and customer service excellence.

• Optimize store layouts, product placement, and footfall conversion strategies.

• Monitor sales performance, KPIs, and operational metrics across all locations.

E-commerce & Online Business Development

• Lead and manage online sales platforms, including website, mobile apps, and third-party marketplaces.

• Develop digital growth strategies including promotions, campaigns, and customer acquisition plans.

• Ensure seamless integration between offline and online operations (O2O model).

• Oversee order fulfillment, last-mile delivery, and customer experience for online channels.

Supply Chain & Inventory Management

• Ensure efficient procurement, warehousing, and distribution processes.

• Maintain optimal inventory levels to avoid stock-outs or overstock situations.

• Work closely with suppliers and vendors to ensure quality, pricing, and timely delivery.

• Implement systems for demand forecasting and stock planning.

Financial Management & Profitability

• Develop and manage budgets, forecasts, and financial plans.

• Ensure cost control, margin optimization, and revenue growth.

• Analyze financial reports and implement corrective measures where necessary.

• Drive profitability across both retail and online channels.

Team Leadership & HR Management

• Lead, mentor, and develop cross-functional teams including store managers, operations, marketing, and e-commerce teams.

• Set performance targets and conduct regular reviews.

• Foster a high-performance, customer-focused culture.

• Oversee recruitment, training, and retention strategies.

Marketing & Brand Development

• Develop and execute marketing strategies including promotions, campaigns, and branding initiatives.

• Strengthen brand presence both in-store and online.

• Collaborate with marketing teams for digital campaigns, social media, and customer engagement.

• Ensure consistent brand identity across all touchpoints.

Customer Experience & Service Excellence

• Ensure high levels of customer satisfaction across all channels.

• Implement customer feedback systems and continuous improvement processes.

• Develop loyalty programs and retention strategies.

Compliance & Risk Management

• Ensure compliance with all regulatory, legal, and company policies.

• Maintain quality standards, safety regulations, and operational guidelines.

• Identify and mitigate business risks.

Key Performance Indicators (KPIs)

• Revenue growth (offline & online)

• Store profitability and sales per square foot

• Online conversion rate and order value

• Inventory turnover ratio

• Customer satisfaction and retention rates

• Cost optimization and margin improvement