Operations & Customer Service Executive

Job Description

Title: Operations & Customer Service Executive

Company Name: Swosti Limited

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

Published: 2025-12-20

Application Deadline: 2026-01-15

Education:

• Bachelor/Honors
• Masters

• Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.

• Minimum CGPA of 4.00 in both SSC & HSC.

• Excellent interpersonal, communication and convincing skill.

• Sound Accounting knowledge, as we are working with accounting based software.

• Writing skill especially in English will be an added advantage.

• Bangla Typing skill.

• Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.

Job Context:

• This is a focal position representing the company before the outsiders.

• You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.

Job Description / Responsibility

• Address customer queries modestly and ensure customer satisfaction at all level.

• Explain the services and their benefits to customers for maximizing the use of software.

• Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.

• Answer to customer queries modestly whenever there is a customer call.

• Support Software development by engaging in software testing activities.

• Any other works as may be required from time to time.

• Salary is negotiable

• Yearly two (02) festival bonuses.

• Performance based yearly salary revision.

• Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship

• Daily refreshment facility and lunch benefits.