Operations & Customer Service Executive
Job Description
Title: Operations & Customer Service Executive
Company Name: Swosti Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2025-08-30
Application Deadline: 2025-09-30
Education:
- Bachelor of Business Administration (BBA)
- Bachelor of Commerce (BCom)
- Bachelor of Business Studies (BBS) in Marketing
- Bachelor of Business Studies (BBS) in Finance
- Bachelor of Business Studies (BBS) in Accounting
Graduation/Masters in Business/Commerce/Marketing/Finance/Accounting only.
Requirements:
Skills Required:
Additional Requirements:
Excellent interpersonal, communication and convincing skill.
Sound Accounting knowledge, as we are working with accounting based software.
Writing skill especially in English will be an added advantage.
Bangla Typing skill.
Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.
Responsibilities & Context:
About Company:
Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.
Please visit us at: Web: https://swosti.net; Facebook/Swosti.net; YouTube: SwostiWorld or LinkedIn: Company/Swosti-Limited to learn more.
Job Context:
This is a focal position representing the company before the outsiders.
You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.
Job Description / Responsibility
Address customer queries modestly and ensure customer satisfaction at all level.
Explain the services and their benefits to customers for maximizing the use of software.
Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
Answer to customer queries modestly whenever there is a customer call.
Support Software development by engaging in software testing activities.
Any other works as may be required from time to time.
Job Other Benifits:
Yearly two (02) festival bonuses.
Performance based yearly salary revision.
Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship
Daily refreshment facility and lunch benefits.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 14.92% |
| University of Dhaka | 2.82% |
| Jagannath University | 1.59% |
| Daffodil International University (DIU) | 1.41% |
| Eden Mohila College | 1.41% |
| Dhaka College | 1.32% |
| Jahangirnagar University | 1.32% |
| North South University | 1.32% |
| East West University | 1.24% |
| Stamford University Bangladesh | 1.15% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 69.11% |
| 31-35 | 20.21% |
| 36-40 | 7.24% |
| 40+ | 2.47% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 25.42% |
| 20K-30K | 53.40% |
| 30K-40K | 14.21% |
| 40K-50K | 3.71% |
| 50K+ | 3.27% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 28.24% |
| 0.1 - 1 years | 11.12% |
| 1.1 - 3 years | 22.95% |
| 3.1 - 5 years | 13.77% |
| 5+ years | 23.92% |
