Operation Incharge - Commercial Project

Job Description

Title: Operation Incharge - Commercial Project

Company Name: Concord Group

Vacancy: 1

Age: At least 28 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Developer

• Bachelor/Honors

• 5 to 10 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Developer

• Age At least 28 years
• Only Male

• Sound knowledge on Civil work

• Strong interpersonal, communication skill and leadership qualities

• Personal attributes should include qualities such as consistency, willingness to learn and flexibility, capacity to manage confidential information, cultural sensitivity, able to follow through with difficult issues in an open and professional manner

• Strong analytical skills and Ability to work under pressure

• Handy in MS Office application, specially Microsoft Excel, Word, Power Point;

1. Administration & Team Management

• Effectively administer and supervise the facility management team to ensure smooth operations.

• Prepare and manage duty rosters for all team members.

• Ensure the discipline, punctuality, and professional conduct of all staff, as per the roster.

• Continuously monitor team members' performance and ensure compliance with operational standards.

• Conduct regular briefings and performance evaluations to identify gaps and take corrective actions.

2. Facility Operations & Quality Assurance

• Oversee daily building operations, including security, cleaning, utilities, and technical services. services and identify areas for improvement.

• Evaluate the quality of facility management, Troubleshoot operational issues promptly, and ensure effective resolutions.

• Report service performance, operational status, and quality assessments to the FMS Department. Maintain a clean and well-organized environment through systematic deployment of the cleaning team across common and surrounding areas.

3. Billing, Collection & Documentation

• Prepare and send invoices for service charges and utility bills promptly. charges and maintain updated records.

• Ensure professional collection of service. Enter all bills and vouchers into the management software accurately.

• Maintain expense registers and organize all financial documents systematically in designated files.

4. Customer Service & Communication

• Receive tenant/customer complaints, record them in the complaint register, and ensure timely resolution.

• Maintain regular communication with occupants, service providers, and management.

• Ensure customer satisfaction through prompt response and professional service delivery.

5. Security & Safety Oversight

• Check and verify security duty rosters and ensure correct deployment at all points.

• Monitor security personnel performance and ensure adherence to safety protocols.

• Participate in safety audits, emergency response planning, and implementation of corrective measures.

6. Additional Responsibilities

• Submit periodic reports related to operations, billing, service performance, and maintenance activities.

• Carry out any additional tasks assigned by Management.

• T/A,Mobile bill,Medical allowance,Insurance,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

Earn Leave, CL, SL and others benefits as per company policy.