Officer/Associate Manager, Agent Support, Agent Banking Department, Alternate Banking Channels Divis

Job Description

Title: Officer/Associate Manager, Agent Support, Agent Banking Department, Alternate Banking Channels Divis

Company Name: BRAC Bank Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Minimum graduate in any discipline from any reputed Public/Private/Foreign University. Post-graduation will be an added advantage with CGPA 3.00 (out of 4)

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Responding to agent issues while complying with all regulatory requirements;
∎ Ensure new agent approval and onboarding process;
∎ Help agents to adhere to internal processes and guidelines ;
∎ Work as a channel to address and resolve customer specific issues generating from agent outlets;
∎ Coordinate with agent management team and respective stakeholders to provide logistics support and address any duress or constraints of agents ;
∎ Help to build Bank's brand image with agents and interdepartmental customers by providing efficient and effective service;
∎ Communicate various processes and policy changes to the agents through ARO's ;
∎ Coordinate with agent management team and operations to redress any customer account or process related problems and bottlenecks faced by agents ;
∎ Advise agents on various monetary aspects in coordination of Cash management to ensure their sustainability.

Additional Requirements:
∎ Good interpersonal and Communication skills;
∎ Self-starter with drive and initiatives;
∎ Language proficiency both in Bangla and English;
∎ The candidate must have at least 1 year agent banking/MFS experience;
∎ Sound knowledge in agent banking, general banking and Bangladesh Bank agent banking prudential guideline etc.;
∎ Well conversant with Bank Companies Act, Bangladesh Bank Circulars and Guidelines, market risks, financial instruments, IIA Standards, etc.
∎ Well conversant with Bank Companies Act, Bangladesh Bank Circulars and Guidelines, market risks, financial instruments, IIA Standards, etc.
∎ Strong analytical ability and leadership quality;
∎ Strong command over Microsoft Word, Excel and Power Point;
∎ Hard Working and ability to work under pressure;
∎ Willing and able to travel throughout Bangladesh.

Application Deadline: March 4, 2020

Company Information:
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.

Category: Bank/Non-Bank Fin. Institution

Source: bdjobs.com

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