Officer/ Sr. Officer, Customer Service, Retail Banking
Job Description
Title: Officer/ Sr. Officer, Customer Service, Retail Banking
Company Name: A Reputed Bank
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Min 4 years of Graduation or Masters in any discipline from any university.
Job Responsibilities:
∎ This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time.
∎ Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
∎ Receive and resolve customer complaints and queries promptly.
∎ Promote and advise customers on products and services of the bank.
∎ Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
∎ Maintenance of proper processes to ensure smooth operations.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Good Analytical Ability
∎ Customer Focus
∎ Good Listening and communication skills
∎ Selling Skills
Application Deadline: October 22, 2019
Company Information:
∎ A Reputed Bank
Category: Bank/Non-Bank Fin. Institution
Source: bdjobs.com
Deadline Expired on 22nd Oct 2019
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