Officer, POS & A2A Operation (AO to OFF), Digital Banking Division

Job Description

Title: Officer, POS & A2A Operation (AO to OFF), Digital Banking Division

Company Name: Trust Bank Ltd.

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

• Strong understanding of POS switching, mobile financial services, i-Banking, and e-Commerce platforms.

• Proficiency in reconciliation, settlement, and regulatory reporting.

• Strong analytical, communication, and coordination skills.

• Ability to manage multiple stakeholders and deliver under pressure.

• Operations Management

  • Manage and coordinate day-to-day operational activities within the Electronic Payment System.

  • POS Configuration, POS Maintenance, Correspondent with POS vendor, Merchant Monitoring, Merchant Reporting etc.

  • Issuance of TR (Challan) of army ration payment

  • Ensure smooth functioning of i-Banking, eKYC, Call Center, SMS Alert, and e-Commerce operations.

  • Provide effective operational support and ensure quality service for all internal and external customers.

• System Review & Implementation

  • Participate in the review and recommendation of system processes and procedures for assigned channels.

  • Coordinate system upgrades/conversions from an operations perspective, ensuring minimal disruption.

  • Perform UAT (User Acceptance Testing) for Trust Money before live updates.

• Vendor & Stakeholder Management

  • Interface with other departments and vendors to resolve operational or customer service issues.

  • Maintain necessary correspondence with switching & payment gateway providers POS/Call Center/eKYC vendors.

  • Arrange and prepare timely reports for vendors and external organizations (DESCO, DPDC, bKash, Nagad, TAP, Rocket Meghna Pay and many more upcoming Payment Channels).

• Compliance & Governance

  • Ensure all operations are conducted in line with regulatory requirements and compliance standards.

  • Maintain proper documentation and audit readiness.

• Supervision & Monitoring

  • Supervise operations of POS, i-Banking, e-Commerce, eKYC, Chat bot and Call Center platforms.

  • Monitor service quality, issue escalation, and ensure timely resolution.

• Reconciliation & Settlement

  • Reconciliation processes for digital transactions, especially, NPSB, EFTN bKash A2A, Service Nagad and other Payment platforms.

  • Ensure accurate T+1 basis reconciliation and settlement for bKash A2A.