Call Center Agent (Contractual)
Job Description
Title: Call Center Agent (Contractual)
Company Name: Trust Bank Ltd.
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: --
Experience:
Published: 2025-12-28
Application Deadline: 2026-01-03
Education:
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Ø Handle complaints & queries of customers through TBL helpline, both Inbound and Outbound.
ØTo handle all customers maintaining quality of service and accuracy of information.
Ø To analyze and rectify customer’s concerns using established procedures.
Ø Provide follow-up on customer queries which was not immediately resolved.
Ø To maintain compliance with SOP and business process standards.
Ø Email communication to other departments/divisions and customers.
Ø To update oneself on all TBL products and services, other policies and procedures.
Ø Responsible for doing day to day service execution requests as per given SLA.
Ø Attend Team Meeting and any kind of Training Program as per Schedule.
Ø Must be informed the Line Managers of any issues that are need to be resolved.
Ø Actively participate in enhancing the overall performance by sharing suggestions and ideas as well as taking initiatives for improvement of Customer Service.
Ø Ensure the Assigned Targets (through Tele Marketing) in accordance with SLA are met.
Ø Must be able to attend office on roster basis (even in holidays).
Ø All CCA must be bound to attend office (even in Day Off) as per his/her Line Managers Instructions.
Ø Must be obey to Line Managers and fulfill any official tasks assigned by Management.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
