Officer - Customer Care
Job Description
Title: Officer - Customer Care
Company Name: InterCloud Limited
Vacancy: --
Age: 24 to 28 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2025-08-27
Application Deadline: 2025-09-06
Education:
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age 24 to 28 years
Strong MS Office skills (Word & Excel).
Good communication skill (Verbal & Typing)
Willingness to work in 24/7 roster shifts.
Responsibilities & Context:
Handle customer queries via phone and live chat with professionalism
Monitor the orders which are received in our E-Commerce portal.
In bound customers support for customer query and products and service information.
Provide inbound and outbound customer support (queries, orders, complaints, telemarketing).
Check the Pop-Up notification E-mails.
Check and monitor order status. Check with Vendor whether the order is processing within the lead time and processed notification to the vendor to take immediate actions.
Ensure service quality by following organizational standards..
Send a Delivery and thanks note to the customer.
Track refund/return issues and support operational requirements
Any other task assigned as operational requirements
Job Other Benifits:
- Mobile bill,Provident fund,Weekly 2 holidays,Insurance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Yearly FOC tickets of NovoAir Limited
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.01% |
| Daffodil International University (DIU) | 2.16% |
| Southeast University | 1.82% |
| University of Dhaka | 1.82% |
| Green University of Bangladesh | 1.48% |
| North South University | 1.25% |
| Tejgaon College | 1.14% |
| Bangladesh University of Business and Technology | 1.14% |
| Northern University Bangladesh | 1.14% |
| American International University Bangladesh (AIUB) | 1.14% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 86.80% |
| 31-35 | 9.67% |
| 36-40 | 2.05% |
| 40+ | 0.68% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 50.51% |
| 20K-30K | 43.12% |
| 30K-40K | 5.12% |
| 40K-50K | 0.91% |
| 50K+ | 0.34% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 33.90% |
| 0.1 - 1 years | 15.93% |
| 1.1 - 3 years | 25.14% |
| 3.1 - 5 years | 11.49% |
| 5+ years | 13.54% |
