Officer Collections (TAO-Officer)- Special Asset Management (SAM)

Job Description

Title: Officer Collections (TAO-Officer)- Special Asset Management (SAM)

Company Name: SHIMANTO BANK PLC

Vacancy: --

Age: 28 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Banks

• 1 to 4 years
• The applicants should have experience in the following business area(s): Banks

• Age 28 to 35 years

• Prior experience in a collections and recovery role within a bank or financial institution is advantageous.

• Strong interpersonal and communication skills, with proficiency in negotiation and persuasion.

• A meticulous and target-oriented approach to work.

• Familiarity with basic banking principles and products is preferred.

• Ability to work independently and as part of a team in a dynamic environment.

• Proficiency in standard office software.

Portfolio Management & NPL Reduction:

• Diligently monitor the NPL portfolio to identify and manage overdue accounts.

• Contribute directly to the reduction of the Bank`s NPL ratio by maximising recovery and facilitating the regularisation or declassification of accounts.

• Strive to achieve monthly, quarterly, semi-annual and annual collection targets as established by management.

• Manage relationship with the non-performing Retail, Corporate & SME borrowers of the Bank and thereby reduce the Bank’s NPL ratio at sustainable level.

Client Engagement & Recovery Operations:

• Initiate and maintain communication with customers regarding overdue payments through telephone calls, written correspondence, SMS notifications and in-person visits.

• Conduct visits to customers` residential, business, or permanent addresses to facilitate recovery.

• Correspond with loan guarantors and or references via telephone or visits to encourage resolution of outstanding dues.

• Liaise with employers for the realisation of dues from service benefits, where applicable and appropriate.

• Address inquiries from walk-in customers or their authorised representatives, providing necessary guidance and resolving issues.

• Visit the customer’s business premises, residential addresses, mortgaged properties, Tahsil offices and other relevant locations to verify and collect information.

Reporting & Internal Coordination:

• Prepare and submit timely and accurate recovery reports to your supervisor and departmental head as required.

• Circulate daily overdue statements to relevant stakeholders.

• Facilitate inter-branch communication and coordinate with other departments to ensure seamless operations and information flow.

• Promptly inform the line manager and departmental head of any disputes with customers or suspected fraudulent activities.

Support & Adherence:

• Ensure compliance with internal policies and procedures and regulatory requirements with the Bangladesh Bank.

• Provide assistance in initiating legal proceedings against delinquent accounts when deemed necessary.

• Undertake any other duties or projects as assigned by your Supervisor or the Head of the Department to support the Bank’s objectives.

• Negotiable

• Other benefits are as per the Bank`s Human Resources Policy