Title: Officer/ Associate Manager/Manager, Application Maintenance and Support
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) or Master of Science (MSc) in Computer Science (CS) from a reputed university.
Experience Requirements:
∎ 3 to 8 year(s)
Job Responsibilities:
∎ Ensure smooth IT Operation (service request, technical support, incident & problem management), System availability for banking domain like: Oracle Service BUS/middleware/Cash Management& Supply chain Financing/Document Management/Loan originating platform.
∎ Handle incident management, bug resolution, ticket handling with ISO & ITIL standards
∎ Monitor support SLA, govern IT support process and do stakeholder reporting.
∎ Aligns daily activities to accomplish strategic technology and business objectives.
∎ Ensure periodic system health check and proper housekeeping as per Service Level
∎ Agreement (SLA) as per Standard Operating Procedure (SOP)
∎ Strong analytical, troubleshooting and problem-solving abilities; including Root Cause Analysis and permanent fix.
∎ Writing and modification of complex SQL procedures/queries/user defined functions/views/stored procedures
∎ Manage all aspects of the end to end Capacity Management & Release management process.
∎ Responsible for software support, defect analysis and fixation, implementation, training to user, support on live projects.
∎ R&D, investigation and implement prevention strategies for user identifies complaints and perform necessary actions to resolve the application problems.
∎ Management and stakeholder reporting, escalation, attention.
∎ Data analyst & ADHOC reporting
∎ Day to day communication with vendor for support management & problem resolution
∎ Do necessary planning applications, infrastructure & team.
∎ Manage relationships and coordinate work between different teams at different locations
∎ Do periodic planning, proactive risk & issue management, and cross-project dependencies.
Additional Requirements:
∎ 3 to 8 years solid experience in Enterprise System maintenance. Experience in Financial industry is preferable
∎ Strong hands-on experience with creating Service Oriented Architecture/API based solutions using Java-based technologies and J2EE.
∎ Strong Knowledge in Database, SQL and custom development is must.
∎ Hands on experience in COBIT, ISO, ITIL is must.
∎ Able to drive delivery and remove road blocker.
∎ Experience in manage service vendor management will add value.
∎ Proven track record in manage complex and large software development program and project. Experience in handling Manage service Development will add value.
∎ The ability to influence stakeholders and work closely with them to determine acceptable solutions.
∎ Able to work under pressure, problem solving & team playing attitude
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 May 2021
Company Information:
∎ 13 May 2021
∎ BRAC Bank Limited
Category: Bank/Non-Bank Fin. Institution
Source: bdjobs.com