Officer, Agent Support, Agent Banking Department

Job Description

Title: Officer, Agent Support, Agent Banking Department

Company Name: BRAC Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduate from a well-recognized institution

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Respond to agent issues while complying with all regulatory requirements.
∎ Help agents adhere to internal processes and guidelines.
∎ Work as a channel to address and resolve customer-specific issues generating from agent banking outlets.
∎ Coordinate with agent management unit and respective other departments to provide system ID, further support and address any duress or constraints of agents.
∎ Communicate various process and policy changes to the agents through ARO's.
∎ Coordinate with agent management unit and operations to redress any customer account or process-related problems and bottlenecks faced by agents.
∎ Advise agents on various monetary aspects in the coordination of Cash management to ensure their sustainability.
∎ Develop MIS documentation to allow for smooth operations and easy system maintenance.
∎ Develop an MIS system for customer management and internal communication.
∎ Generate both periodic and ad hoc reports as needed.
∎ Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
∎ Participate in cross-functional meetings to resolve recurring customer issues.
∎ Provide customer support and assistance in the issue of troubleshooting and resolution.

Additional Requirements:
∎ Minimum 2 years of Banking/NBFI work experience in the relevant field (Agent Banking experience is preferred);
∎ Expertise in Microsoft Office;
∎ Expertise in Microsoft Excel with analytical skills, Word and PowerPoint;
∎ Conceptual understanding of banking/financial software;
∎ Self-propelled and capability to meet deadlines;
∎ Proficient in customer-centricity and team player;
∎ Good negotiation and communication skills.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Jul 2021

Company Information:
∎ 1 Jul 2021
∎ BRAC Bank Limited

Category: Bank/Non-Bank Fin. Institution

Source: bdjobs.com

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