Officer-Agent Support - Agent Banking: (AO-OFF)

Job Description

Title: Officer-Agent Support - Agent Banking: (AO-OFF)

Company Name: Modhumoti Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduation in any discipline having no 3rd class in academic career

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Attend Agent Queries and complaint on agent Banking Services.
∎ Make Outbound Call to agent for business and operational issues.
∎ Online training to Agent or Field Officers on system and service issues.
∎ Arrange weekly meeting with Agents, Filed Officers and Operations Manager.
∎ Offsite and Onsite training to Call Center officers on agent banking business and operations.
∎ Compile customer complaints from Agents for Central bank reporting through RIT.
∎ Any other work / responsibility as and when assigned by the supervisor or Management of the Bank.

Additional Requirements:
∎ 02-03 years' experience in Bank.
∎ Fresh Candidates need not apply.
∎ Candidates having break of services need not apply.
∎ Sound knowledge on MS Package - Word, Excel, Power Point etc.
∎ Should be dedicated & career focused.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per Bank's Policy

Application Deadline: 25 Oct 2020

Company Information:
∎ 11 Oct 2020
∎ Modhumoti Bank Limited
∎ Address : Head Office, 4th Floor, DCCI Building, 65-66 Motijheel C/A, Dhaka
∎ Web :

Category: Bank/Non-Bank Fin. Institution