Job Description

Title: Office Administrator / Executive Coordinator

Company Name: Hygienic Healthcare

Vacancy: Not specific

Job Location: Dhaka (Moghbazaar)

Employment Status: Full-time

Educational Requirements:
∎ A Bachelor's degree in business management (B.B.A) or healthcare administration (B.S in Healthcare) is preferred. The minimum requirement is an associate degree/diploma in business, healthcare, or related fields.

Experience Requirements:
∎ 2 to 3 year(s)

Job Context:
∎ Hygienic Healthcare is a state-of-the-art medical diagnostic lab and test center located in Maghbazaar Wireless, one of the business hubs of Dhaka. The primary function of the facility is performing checkup tests for individuals travelling abroad for work or study. Our center is equipped with a wide array of modern lab equipment and the facility workspace and IT infrastructure is developed from the ground up in compliance with the requirement guidelines of an internationally accredited and recognized governing body for standards approval. We are currently conducting a recruitment campaign intending to hire young, energetic, motivated, and capable individuals who will enjoy working in a brand new high-tech high functioning facility in the healthcare sector. Please send us your resume if you are qualified and/or interested.
∎ Office Location: 206, Green Saatmohol Commercial Complex, 2nd Floor, Maghbazaar Wireless More, Beside Rushmono Specialized Hospital, (Dutch Bangla Bank Building).
∎ Employment Status: Full-time, regular business hours (09:00-18:00 / 9am to 6pm).
∎ Work Policy: Presence is required at the office during regular business hours.

Job Responsibilities:
∎ Working closely with management is an essential requirement for this position. As the first spokesperson of the organization, it is desirable to have an adequate sense of consideration for one's official position and institutional prestige. A candidate must possess necessary reasoning and wits to take necessary decisions in an organizational environment. Professional demeanor as well as neat speech and body language are expected to be atypical of this role.
∎ Effective use of institutional knowledge and agility in daily operations is required to perform adequately in this role. Candidate should be capable of providing administrative support to both internal staff and external guests. Emotional maturity is essential to manage situations and personnel ranging from ordinary visitors to govt. and foreign dignitaries. An adequate knowledge of computer skills, soft skills and an overall sense of professional grooming and attire is highly desirable. Competent command of professional English language in work environment is a must.
∎ Communication Skills: Strong written and verbal communication skills are mandatory to interact effectively with patients, staff, and other healthcare professionals.
∎ Organizational Skills: Multitasking ability, attention to detail / detail oriented, and prioritization of work in order of importance/deadline in a fast-paced environment.
∎ Computer Proficiency: Proficiency in common office software such as Microsoft Office Suite and regular healthcare management/patient registration software.
∎ Healthcare Regulations Awareness: Familiarity with health information privacy laws and other relevant regulations.
∎ Administrative: Spokesperson/Coordinator: Serve as the spokesperson for the clinic as and when required. Fulfill executive roles such as organizing welcome greetings for incoming dignitaries and guests, coordinating with contractors and suppliers etc. among others.
∎ Administration: Oversee the day-to-day administrative operations of the health center, including patient scheduling, record keeping, billing, and reporting.
∎ Patient registration: Register new patients in the clinic's software system accurately and promptly. Maintain up-to-date patient records on the computer and ensure the accuracy and completeness of data in the system. Ensure the confidentiality of patient information in line with data privacy regulations and the clinic's internal policies.
∎ Documentation and Reporting: Inventory Management: Manage office supplies and medical equipment inventory, ensuring that all necessary items are available as needed.
∎ Document Management: Documents will need to be labelled, filed, and organized properly in digital format [and physical hard copy as and when required]. Documents will have to be professional and free of inaccuracy and convey the message in the right language and manner to avoid improper impression and/or any other misunderstanding.
∎ Reporting and Paperwork: Candidate needs to be well versed in organizational paperwork that is typically required for day-to-day operation and overall administration. Documents can range from incoming rent and bills and recruitment circulars to producing thank you notes or agreements and MOU's.
∎ Documents produced and perused may need to be corrected and made legible for better understanding and managerial reporting. Proper management and organization also help with record keeping and database management and with circulation/dissemination in client and partner channels. Good command of English and experience is required to produce quality paperwork and reports.
∎ Operational Management: Operational Awareness: Gain a thorough understanding of the clinic's administrative procedures and operations and be aware of appropriate actionable steps to implement.
∎ Customer Service: Collect, manage, and mitigate patient inquiries, feedback, and complaints, ensuring patient satisfaction.
∎ Staff Supervision: Supervise administrative staff, including front desk staff and medical secretaries/assistants, to ensure high-quality service and efficient operations.
∎ Staff Training: Train and monitor administrative staff to ensure they have the skills needed to perform their duties effectively.
∎ Efficiency: Continuously work on improving operational efficiency and cost optimization.
∎ Accounts and Expense Management Support: Assist in the preparation, production, and monitoring of the office budget with the accounts and payroll department. Help accounts with disbursing staff payroll and regular operational expense of the clinic.
∎ Patient Satisfaction: Implement changes as necessary to improve test report turnover time to provide patient service and satisfaction according to feedback collection.
∎ Policy Compliance: Ensure all patient records, and clinic/office procedures are compliant with the national medical healthcare information privacy act regulation and guideline.
∎ Staff Development: Observe, plan, propose (to the management) and supervise staff training and skill development of the administrative staff and ensure a high-performance, high-efficiency attitude and work culture in the office environment.
∎ Business Process Optimization: Stay updated with the latest trends in healthcare administration and implement relevant innovations in office operations.

Additional Requirements:
∎ At least 2-3 years in healthcare administration or in a similar/related environment.

Salary:
∎ Negotiable
∎ Current standard, negotiable, all-inclusive.

Compensation & Other Benefits:
∎ Bonus: Festival bonus twice a year.
∎ Leave: 2 business weeks of paid leave.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Jul 2023

Company Information:
∎ 8 Jun 2023
∎ Hygienic Healthcare
∎ Address : 206,207,208 Green Shaatmohol, Moghbazaar Wireless More, Besides Rushmono Specialised Hospital, Above DBBL Bank (2nd Floor).
∎ Business : Hygienic Healthcare is a brand new diagnostic lab and medical test center located in the bustling heart of Moghbazaar Wireless More. Established in 2022, it has a well equipped pathology laboratory, x-ray diagnostic facilities, and international standards of work environment for all employees.

Category: General Management/Admin

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