Manager / Sr. Manager – Customer Service

Job Description

Title: Manager / Sr. Manager – Customer Service

Company Name: DOM-INNO Developments Ltd.

Vacancy: 01

Age: 28 to 36 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 6 to 8 years
• The applicants should have experience in the following business area(s): Real Estate

• Master of Business Administration (MBA)
• Bachelor of Business Administration (BBA)

• 6 to 8 years
• The applicants should have experience in the following business area(s): Real Estate

• Age 28 to 36 years
• Only Male

• Experience in reputed real estate company.

• Experience in collection in recovery.

• Exposure to high volume & Critical customer handling.

• Ability to digitize customer service systems.

• Excellent communication and negotiation skills.

• Problem Solving Initiatives.

Job Context

Dom Inno Development Ltd. is a growing real estate company committed to delivering quality housing and excellent customer experience. We are looking for a dynamic and experienced professional for the position of Manager / Sr. Manager – Customer Service who will lead our customer service operations, ensure client satisfaction, and strengthen long-term customer relationships. The ideal candidate should have strong experience in the real estate sector, excellent communication skills, and the ability to handle customer concerns efficiently while maintaining a high standard of service.

Job Responsibilities

• Lead the Customer Care Department .

• Handle all incoming calls, emails, and walk-in client queries professionally.

• Maintain communication with clients from booking to handover stage.

• Assist clients with documentation (booking forms, agreement papers, etc.)

• Follow up on pending payments and coordinate with the Accounts department.

• Maintain and update the customer database.

• Arrange and support property handover procedures.

• Record and resolve client complaints or issues promptly and courteously.

• Coordinate with Sales, Legal, and Engineering departments to ensure client requirements are met.

• Prepare and share periodic customer feedback and service reports with management.

• Support customer engagement activities (events, meetings, handover programs).

• Maintain confidentiality and uphold company standards in all client interactions.

• Handle customer inquiries and ensure high-quality service

• Maintain long-term relationships with clients

• Coordinate with internal departments for customer issue resolution

• Supervise and improve customer service operations

• Ensure customer satisfaction and retention.

• Must have knowledge of property registration process, mutation, and relevant documentation.

• Coordinate with the registration department and clients for deed signing, registration date fixing, and delivery of registered documents.

• Ensure all legal and ownership documents are properly maintained and handed over to clients.

• Liaison with sub-registrar offices, lawyers, and internal legal teams when required.

• Ownership Change, Authorization Change if owners are out of town.