Manager- Customer Service
Job Description
Title: Manager- Customer Service
Company Name: Sanmar Properties Ltd.
Vacancy: 01
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA)
Experience Requirements:
∎ 10 to 12 year(s)
∎ The applicants should have experience in the following area(s):
Must have experience in Real Estate Sales Sector
∎ The applicants should have experience in the following business area(s):
Real Estate
Job Responsibilities:
∎ Manage customer service team and optimize customer satisfaction.
∎ Registration documentation, Allotment Letters, Corporate Agreements, Undertakings, Certificates, MOUs, Tripartite Agreements (TPAs) for home loan finance, Tenancy Agreements and related correspondence with clients.
∎ Support revenue team for payment collection.
∎ Handle demanding clients in a polite way yet asserting company’s point of view and interest
∎ Attend to all customer complaints & queries and provide feedback in a prompt manner.
∎ Resolve all possible issues with land owners and clients in an amicable and acceptable manner.
∎ Conduct coordination meetings with Sales, Engineering, Design, Legal and Accounts Departments as and when necessary
∎ Review and update Application Form, Sale Agreement, Allotment letter, Modification Forms, Possession Handover Documents based on Real Estate Act and latest Govt. regulation.
∎ Maintain good liaison with banks and financial institutions for securing clients home loan and conduct Tripartite Agreement negotiation.
∎ Maintain regular communication with land owners, clients and advice project progress status and attend to any of their requirements.
∎ Maintain communication with Lawyers for time to time for vetting of Deeds, Clauses, legal replies, etc.
∎ Handle all modification requests put forward by Land owners and Clients and monitor Modification Work
∎ Handle all project handover formalities and procedures with land owners and clients with support and co-ordination support from ESM & Engineering department.
∎ Monitor post-handover maintenance of projects.
∎ Serve Allotment Cancellation Notice with prior consultation with Sales and Legal Dept. and counselling client for avoiding such cancellation.
Additional Requirements:
∎ 10-12 year(s) experience of working in similar position for any reputed real estate builder in Bangladesh.
∎ Excellent communication skill in written and spoken English.
∎ Sound knowledge of Real Estate legal documentation and various laws and statutes relating to Real Estate sale/purchase, allotment/ cancellation of allotment and property rental.
∎ Highly customer focused, pleasant and amiable in dealing with land owners and clients.
∎ Able to independently handle land owners’ and customer issues and resolve these fully protecting the company’s interest.
∎ Confident, hardworking, ambitious, ready and willing to work for extra hours to meet deadlines
∎ Age: Not more than 40 years, may be relaxed for a truly deserving candidate.
∎ Will be primarily stationed in Chottogram but have to undertake travel to Dhaka to attend departmental matters and issues relating to our Dhaka Office as and when required.
Salary: Negotiable
Compensation & Other Benefits:
∎ As Per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Nov 2021
Company Information:
∎ 10 Oct 2021
∎ Sanmar Properties Ltd.
∎ Address : Sanmar Ocean City (7th Floor), 997, CDA Avenue, East Nasirabad, Chittagong-4000; Dhaka Office: Sanmar Tower Two (18th Floor), House No- 38/A, Road no. 35, Gulshan 2, Dhaka-1212
∎ Web : www.mysanmar.com
∎ Business : Real Estate, Interior Design & Development, Rubber Plantation, Chittagong Stock Brokerage, Productions, Publication
Category: Marketing/Sales
:
Source: bdjobs.com
Deadline Expired on 9th Nov 2021
Similar Jobs
Digital Marketing Executive
ট্রেড মার্কেটিং সুপারভাইজার (TMS)
TSO/TSM (FMCG)
Sr. Officer/ Officer (Trade Asset Management) for FMCG
Marketing Executive
Asst Manager (Business Development)
Dy. Head of Operation / Head of Operation (Seed Business)
Divisional Manager (Showroom Division)
AGM, Sales & Marketing
Sales Manager
Technical Service Supervisor
Deputy Manager / Assistant Manager
Sr. Executive/Asst. Manager - Marketing & Sales
Deputy Manager/Manager (Sales & Marketing)
Area Sales Manager - Abdul Monem Beverage Unit (Coca-Cola)
Territory Sales Manager - AMBU (Coca-Cola)
Sales Officer
Executive/ Sr. Executive, Sales and Marketing
Executive/Sr. Executive - Digital Marketing
Sr. Executive/ Assistant Manager- Sales & Marketing (Flat/Apartment)
Senior Executive / Assistant Manager - Sales and Marketing
Business Analyst
Sr. Executive-Marketing (Shanta Property Management LTD)
Divisional Sales Manager - Sales & Marketing
Director- Sales and Marketing
Head of Corporate Branding & Communications
Marketing Officer / Sr. Marketing Officer
Executive/ Sr. Executive - Sales - Collection
Sales Officer, Institution
DGM/GM (SALES & MARKETING)
Senior Executive/ Assistant Manager, Sales
Cluster Analysis & Insight Manager
Executive - Sales (Dealer Channel)
Territory Officer (TO)/Territory Manager (TM)
Trainee Officer - Sales & Marketing
Territory Manager
Senior Executive (Sales)
Assistant Manager (Sales Marketing)
Manager (Sales)
Digital Marketing Executive
Facebook Group