Manager- Customer Service

Job Description

Title: Manager- Customer Service

Company Name: Sanmar Properties Ltd.

Vacancy: 01

Job Location: Chattogram

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA)

Experience Requirements:
∎ 10 to 12 year(s)
∎ The applicants should have experience in the following area(s): Must have experience in Real Estate Sales Sector
∎ The applicants should have experience in the following business area(s): Real Estate

Job Responsibilities:
∎ Manage customer service team and optimize customer satisfaction.
∎ Registration documentation, Allotment Letters, Corporate Agreements, Undertakings, Certificates, MOUs, Tripartite Agreements (TPAs) for home loan finance, Tenancy Agreements and related correspondence with clients.
∎ Support revenue team for payment collection.
∎ Handle demanding clients in a polite way yet asserting company’s point of view and interest
∎ Attend to all customer complaints & queries and provide feedback in a prompt manner.
∎ Resolve all possible issues with land owners and clients in an amicable and acceptable manner.
∎ Conduct coordination meetings with Sales, Engineering, Design, Legal and Accounts Departments as and when necessary
∎ Review and update Application Form, Sale Agreement, Allotment letter, Modification Forms, Possession Handover Documents based on Real Estate Act and latest Govt. regulation.
∎ Maintain good liaison with banks and financial institutions for securing clients home loan and conduct Tripartite Agreement negotiation.
∎ Maintain regular communication with land owners, clients and advice project progress status and attend to any of their requirements.
∎ Maintain communication with Lawyers for time to time for vetting of Deeds, Clauses, legal replies, etc.
∎ Handle all modification requests put forward by Land owners and Clients and monitor Modification Work
∎ Handle all project handover formalities and procedures with land owners and clients with support and co-ordination support from ESM & Engineering department.
∎ Monitor post-handover maintenance of projects.
∎ Serve Allotment Cancellation Notice with prior consultation with Sales and Legal Dept. and counselling client for avoiding such cancellation.

Additional Requirements:
∎ 10-12 year(s) experience of working in similar position for any reputed real estate builder in Bangladesh.
∎ Excellent communication skill in written and spoken English.
∎ Sound knowledge of Real Estate legal documentation and various laws and statutes relating to Real Estate sale/purchase, allotment/ cancellation of allotment and property rental.
∎ Highly customer focused, pleasant and amiable in dealing with land owners and clients.
∎ Able to independently handle land owners’ and customer issues and resolve these fully protecting the company’s interest.
∎ Confident, hardworking, ambitious, ready and willing to work for extra hours to meet deadlines
∎ Age: Not more than 40 years, may be relaxed for a truly deserving candidate.
∎ Will be primarily stationed in Chottogram but have to undertake travel to Dhaka to attend departmental matters and issues relating to our Dhaka Office as and when required.

Salary: Negotiable

Compensation & Other Benefits:
∎ As Per Company Policy

Job Source: Online Job Posting.

Application Deadline: 9 Nov 2021

Company Information:
∎ 10 Oct 2021
∎ Sanmar Properties Ltd.
∎ Address : Sanmar Ocean City (7th Floor), 997, CDA Avenue, East Nasirabad, Chittagong-4000; Dhaka Office: Sanmar Tower Two (18th Floor), House No- 38/A, Road no. 35, Gulshan 2, Dhaka-1212
∎ Web :
∎ Business : Real Estate, Interior Design & Development, Rubber Plantation, Chittagong Stock Brokerage, Productions, Publication

Category: Marketing/Sales