Manager-Business Operations

Job Description

Title: Manager-Business Operations

Company Name: PRIYO TOURS & TRAVELS LTD

Vacancy: 01

Age: 25 to 50 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 30000 - 60000 (Monthly)

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator

• Master of Business Administration (MBA)
• Bachelor of Arts (BA)

MBA/Master's Degree in Business Administration, Management, Marketing, Tourism & Hospitality or related discipline.Candidates with Aviation or Travel & Tourism qualifications will receive preference.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator

• Age 25 to 50 years

Age preferably 25–45 years.Strong leadership and people management skills.Excellent communication in English and Bangla.Sound knowledge of Corporate Travel Management.Strong understanding of Airline Ticketing Operations.Practical experience in Sabre GDS is mandatory. Knowledge of Amadeus or Galileo will be an added advantage.Knowledge of BSP Billing, ADM, ACM, Refund and Reissue procedures.Strong analytical, negotiation and decision-making skills.Excellent customer service orientation.Ability to work under pressure and achieve business targets.Strong proficiency in Microsoft Excel, Word, PowerPoint and Outlook.High level of integrity, professionalism and problem-solving ability.

1. Lead and manage the overall business operations of the company.

2. Develop and implement operational strategies to achieve business objectives.

3. Ensure smooth coordination among Reservation, Sales, Accounts, Visa Processing and Customer Service departments.

4. Monitor daily operational performance and implement process improvements.

5. Prepare monthly business plans, sales reports, MIS reports and operational performance reports.

6. Develop new corporate clients and maintain long-term business relationships.

7. Supervise domestic and international air ticketing operations.

8. Monitor airline ticket issuance, refunds, reissues and BSP reconciliation.

9. Coordinate with airlines, consolidators and corporate clients.

10. Ensure compliance with IATA, BSP, ATAB, CAAB and company policies.

11. Monitor operational budgets, revenue and profitability.

12. Prepare annual business plans and operational budgets.

13. Lead, train, motivate and evaluate departmental employees.

14. Handle customer complaints and ensure excellent customer satisfaction.

15. Develop Standard Operating Procedures (SOPs) and ensure compliance.

16. Coordinate with management regarding strategic planning and business development.

17. Analyse market trends and recommend new business opportunities.

18. Ensure achievement of monthly and annual revenue targets.

19. Prepare management reports and presentations.