Manager

Job Description

Title: Manager

Company Name: Hotel Grand Nur International

Vacancy: 01

Age: 30 to 40 years

Job Location: Dhaka (Ashkona)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Masters
• Bachelor/Honors

• 4 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Age 30 to 40 years
• Only Male

Strategic Leadership:

• Provide overall leadership and direction for all hotel operations.

• Develop and implement business strategies to maximize revenue, profitability, and guest satisfaction.

• Ensure achievement of annual financial budgets, GOP, RevPAR, ADR, occupancy, and departmental KPIs.

• Drive business growth through innovative sales, marketing, and revenue strategies.

Hotel Operations:

• Supervise the daily operations of Front Office, Housekeeping, Food & Beverage,Sales & Marketing, Finance, Human Resources, Engineering, Security, and Procurement.

• Ensure smooth operational efficiency while maintaining Hotel Grand Nur International standards.

• Monitor service quality and continuously improve guest experience.

• Conduct regular operational meetings with Heads of Departments.

Financial Management:

• Prepare and manage annual operating budgets.

• Monitor revenue, expenses, payroll, and departmental profitability.

• Implement effective cost-control initiatives without compromising service quality.

• Review financial reports and take corrective actions where necessary.

Sales & Revenue Management:

• Work closely with the Sales & Marketing team to increase occupancy and revenue.

• Strengthen relationships with corporate clients, travel agents, OTAs, airlines, government organizations, and international partners.

• Monitor pricing strategies and market trends to optimize revenue performance.

Guest Experience:

• Ensure exceptional guest satisfaction and service excellence.

• Personally handle VIP guests and major guest complaints.

• Maintain high online reputation scores across booking platforms.

• Promote a culture of personalized hospitality and service recovery.

Human Resources & Leadership:

• Build, mentor, and inspire a high-performing management team.

• Conduct regular performance evaluations and coaching sessions.

• Ensure staff engagement, succession planning, and continuous training.

• Promote a positive, ethical, and performance-driven workplace culture.

Compliance & Quality Assurance:

• Ensure compliance with all government regulations, labor laws, fire safety, food safety, health standards, and licensing requirements.

• Maintain audit readiness and operational compliance.

• Ensure implementation of hotel SOPs, policies, and international hospitality standards.

• Asset & Facility Management

• Oversee preventive maintenance of hotel facilities and equipment.

• Coordinate renovation, refurbishment, and capital expenditure projects.

• Ensure the hotel property remains in excellent operational condition.

Business Development:

• Identify new business opportunities and strategic partnerships.

• Strengthen the hotel's market positioning and brand visibility.

• Represent the hotel at industry events, networking programs, and corporate meetings.

• Salary Review: Yearly
• Festival Bonus: 2