Service Manager

Job Description

Title: Service Manager

Company Name: Animatoon Studio

Vacancy: --

Age: 24 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Masters

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 24 to 35 years

• The ideal candidate will be a dynamic professional with a strong background in hospitality operations, capable of ensuring guest/trainee/trainer experiences, operational excellence, and sustainable growth.

• The applicants should have experience in the following business area(s): NGO, Hotel

• Oversee and manage all aspects of training centre operations, including Front Office, Housekeeping, Maintenance, Sales & Marketing, Security & Safety, and Cleanliness, Pest control & Laundry Services, ensuring seamless coordination across departments / sections.

• Develop and implement strategic plans to enhance guest / trainee / trainer satisfaction and maintain smooth delivery of services.

• Maintain high-quality service standards while ensuring compliance with organizational policies and industry regulations.

• Train and mentor staff to improve productivity and service quality through structured daily, weekly, and monthly programs.

• Monitor financial performance, implement cost-control measures, and drive revenue growth.

• Build and sustain strong relationships with guests, trainee, trainers, vendors, and key stakeholders.

• Ensure all facilities comply with government regulations, health, and safety standards.

• Controlling the stock of cooking ingredients and food by purchasing, ensuring timely marketing and removal of expired or spoiled food

• Conduct smooth training, Workshops, Meetings, Seminars and ensure all the necessary facilities related with this.

• Receiving and forwarding documents received regarding recruitment organized by the HR Department.

• Preparing monthly and annual financial reports (income statements)

• T/A, Mobile bill, Tour allowance, Provident fund, Gratuity

• Salary Review: Yearly

• Lunch Facilities: Partially Subsidize

• Festival Bonus: 3