Locally Engaged Information Technology Professional - IT Program Manager (LEITP)
Job Description
Title: Locally Engaged Information Technology Professional - IT Program Manager (LEITP)
Company Name: High Commission of Canada
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Degree from a college or university with a specialization in computer science or related discipline, OR an acceptable equivalent through the combination of education and work experience.
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ Job Ref: LE2019-01
∎ Hours of work: 37.5 hours per week
∎ Vacancy type: Indeterminate
∎ Level: Manager
∎ Classification: LE-08
∎ Issuance date: August 1, 2019
Job Responsibilities:
∎ Summary of position:
∎ Under the supervision of the Management Consular Officer (MCO) and/or IT Regional Deputy Director (RDD), manage, and is accountable, for the day-to-day operations of the IT Program in the mission, program development, project management; offering technical support and problem resolution to all
∎ the client community at the Mission on SIGNET (GAC's international network), all non-SIGNET equipment (hardware and software, as employed by the Department) and the LAN; Audio Visual and Videoconferencing support; develops and delivers training sessions and provides one-on-one coaching and technical advice to users on the SIGNET system, software, and the LAN environment; authors technical documents and procedures; keeps abreast of changes in information technology in the Department and in the market place; performs other related duties.
Additional Requirements:
∎ Language: Proficiency in English (reading, writing, listening, speaking)
∎ Experience:
∎ Experience (5 years) in providing competent IT user support over the telephone, by e-mail and in person
∎ Experience (5 years) in supporting and administering a LAN and its environment
∎ Experience (5 years) in supporting commercial, off-the-shelf software and hardware
∎ Basic experience (1 year) in supporting mobile communications devices such as iPhones and Samsung Galaxy
∎ Knowledge:
∎ Knowledge of supporting and administering a Local Area Network (LAN) and its environment
∎ Knowledge of theories and practices of IT related functions: software, hardware, networking, internet-working and communications
∎ Knowledge of trouble-shooting techniques used in the resolution of technical problems pertaining to IT equipment and infrastructure
∎ Abilities/skills:
∎ Ability to analyse, diagnose and resolve technical problems related to the use of hardware and software in a networking environment
∎ Ability to analyse and identify operational and user requirements for planning and development purposes
∎ Ability to provide user support, coaching, and training by correspondence, over the telephone and in person
∎ Ability to describe a problem succinctly and discuss likely causes and solutions with a view to solving the problem
∎ Ability to establish effective interpersonal relationships within the team and with colleagues, supervisors and clients;
∎ Ability to coordinate conflicting priorities within tight deadlines and meet work targets.
∎ Personal suitability:
∎ Client Focus - Acts to improve client service
∎ Commitment to Own Learning - Keeps current in own field of expertise
∎ Effective Interactive Communication - Adapts language to the audience
∎ Information Seeking - Digs deeper
∎ Initiative - Takes action under pressure
∎ Judgement - Applies sound judgement in difficult situations
∎ Asset Qualifications:
∎ Language:
∎ Proficiency in French (reading, writing, listening, speaking)
∎ Experience:
∎ Experience in administering Microsoft Windows Server 2008 (or newer)
∎ Experience in supporting Microsoft Windows 10 and Office Suite
∎ Experience in configuring, maintaining and deploying microcomputers (PCs)
∎ Experience in supporting Remote Access tools (Citrix Receiver and Cisco AnyConnect)
∎ Experience in internetworking technologies
∎ Operational Requirements:
∎ Ability and willingness to work overtime on short notice as required
∎ Able to travel domestically and internationally as required
∎ Condition(s) of Employment:
∎ Ability to obtain and maintain a valid working authorization in Bangladesh.
∎ Ability to obtain and maintain a valid "Reliability Status" security clearance
∎ Area of selection / Eligibility:
∎ This position is open to individuals who are eligible to work in Bangladesh, who meet all of the essential requirements stated here, and whose applications are received by the closing date.
Salary:
∎ BDT 1,964,545 per year
Application Deadline: August 17, 2019
Company Information:
∎ High Commission of Canada
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 17th Aug 2019
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