Junior Officer/Officer, IT Services

Job Description

Title: Junior Officer/Officer, IT Services

Company Name: Eon Group of Industries

Vacancy: --

Age: Na

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM)

• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 2 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM)

Key Responsibilities

1. Technical Support & Troubleshooting

• Provide day-to-day support for desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve hardware, software, and network-related issues for office and factory users.

1. Network & Server Management

• Assist in monitoring and maintaining LAN/WAN, internet connectivity, and VPN access.
• Support server administration, data backup, and system performance monitoring.

1. ERP & Manufacturing Systems Support

• Provide first-level support for ERP systems used in production and supply chain operations.
• Coordinate with ERP vendors or IT specialists to resolve application-related issues.

1. Security & Compliance

• Ensure proper implementation of IT security protocols, antivirus, firewalls, and data protection policies.
• Maintain user access controls, password policies, and regular system audits.

1. Installation & Maintenance

• Install, configure, and maintain operating systems, software applications, and factory-related IT devices.
• Ensure preventive maintenance of IT equipment in factory and office locations.

1. Coordination & Documentation

• Maintain IT asset inventory (hardware, software licenses, and peripherals).
• Document troubleshooting procedures, system updates, and IT service requests.
• Coordinate with external vendors for procurement, AMC, and warranty services.