Junior IT Specialist

Job Description

Title: Junior IT Specialist

Company Name: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Development Agency

• Bachelor of Science (BSc) in Computer Science & Engineering

Bachelor’s degree in computer science/ information technology, or a related field.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Development Agency

C. Qualifications

• Practical knowledge of IT hardware, software, networking, and IT security.

Professional Experience

• 2 -3 years of relevant work experience in IT support or a related role.

Basic knowledge of:

• Windows Server (2019/2022), Active Directory and group policies.

• LAN, WLAN, VPN, VLAN, firewall

• MySQL or MS SQL

• Laravel, CSS, HTML, React or similar

• Microsoft 365 and Azure cloud services.

• Data Privacy and Protection

Additional Competencies

• Strong communication and problem-solving skills.

• Ability to work independently as well as in a team.

• Good organizational and time management skills.

• Willingness to continuously learn and upskill as required.

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a federal enterprise with worldwide operations. GIZ supports the German Government in the field of international cooperation for sustainable development. GIZ has been working as a development partner of Bangladesh since 1972 under bilateral agreement. Currently, we are working in the areas of renewable energy, adaptation to climate change, private sector development and technical education, biodiversity, as well as good governance and displacement.

GIZ Bangladesh is currently seeking applications for the position of “Junior IT Specialist” from candidates under GIZ Office Dhaka.

Contract Duration: One year (with possibility of extension)

Band: 03

A. Responsabilités

• Supporting day-to-day IT operations and ensuring the smooth functioning of systems.

• Providing technical support to staff, troubleshooting issues, and escalating when required.

• Assisting with the administration of IT infrastructure, applications, and databases.

• Maintaining IT documentation in line with GIZ standards and practices.

• Supporting the implementation of IT guidelines, security measures, and data protection regulations

B. The position holder is responsible for the following tasks

IT Support and Maintenance

• Monitor and respond to helpdesk tickets and provide timely support to end-users.

• Troubleshoot and resolve hardware and LAN/WAN connectivity issues.

• Troubleshoot Windows, Office 365 and GIZ internal software.

• Install and configure laptops, IP telephone, printers, scanners, and other IT equipment as per GIZ Standard and Policy.

• Provide phone, remote, and in-person IT support as required.

• Support patch management and system updates.

• Coordinating the home internet connectivity setup for International Colleagues

System Administration

• Administration of Intune company portal for managing official Laptop

• Regular data backup, restoration, and recovery processes.

• Monitoring and reporting server room environment status.

• Assist users in setting up company profile on official Mobile device

• Monitoring Device status and Connectivity in Meraki Dashboard and act accordingly.

• IT Asset and Documentation Management

• Maintain IT inventory (hardware, software, licenses) and update regularly.

• Keep technical documentation, procedures, and configurations up to date.

• Support in preparing IT-related reports for Head of IT.

• Document archiving related to IT in DMS/SharePoint

Security and Training

• Monitor network and Device security through Windows Defender Portal and act accordingly.

• Offer basic training or orientation on IT systems and tools.

• Awareness raising on Information Security

• IT/IS Security Incident reporting

Vendor and Procurement Support

• Assist in market surveys and vendor coordination for IT products and services.

• Support procurement processes by preparing technical specifications and evaluations.

• Communicating with IT service Providers in securing/restoring Services.

Other Duties

• Perform any additional tasks assigned by the supervisor/management.