Junior Executive, Operations

Job Description

Title: Junior Executive, Operations

Company Name: TQIU INTERNATIONAL (BD) LTD.

Vacancy: 3

Age: 19 to 30 years

Job Location: Dhaka (Nikunja)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Multinational Companies, Electronic Equipment/Home Appliances, Call Center

• Bachelor/Honors
• Masters

• At least 1 year
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Multinational Companies, Electronic Equipment/Home Appliances, Call Center

• Age 19 to 30 years

Job Summary

The Junior Executive, Operations is responsible for supporting daily order, delivery, inventory, data management, and reporting activities. The role involves cross-functional coordination, operational monitoring, problem-solving, and ensuring the accurate and timely execution of day-to-day operations.

Key Responsibilities

1. Data Management & MS Excel

Proficient in maintaining accurate operational data, tracking daily delivery and fulfillment performance, preparing weekly and monthly reports, and managing product, order, and customer-related records using MS Excel, formulas, and relevant data management tools.

2. Order & Inventory Management

Handle order data and exports, process return and exchange updates, monitor return and fulfillment rates, maintain accurate inventory records, and ensure timely updates of stock and order status.

3. Logistics & Delivery Coordination

Coordinate daily delivery and fulfillment activities, communicate with delivery personnel and relevant stakeholders, identify and resolve delivery-related issues, and ensure smooth and timely completion of operational processes.

4. Cross-Functional Coordination

Work closely and collaboratively with all relevant departments and internal stakeholders to ensure smooth execution of operational activities, timely information flow, accurate data exchange, and effective resolution of cross-functional issues. The role requires both functional and cross-functional support based on operational requirements.

5. Operational Monitoring & Process Management

Monitor daily operational activities, track pending and completed tasks, identify process gaps or discrepancies, and ensure that assigned operational workflows are completed accurately and within the required timelines.

6. Multitasking & Time Management

Effectively manage multiple operational tasks, priorities, and workflows simultaneously in a fast-paced environment while maintaining accuracy, efficiency, and timely execution.

7. Problem Solving & Decision Making

Quickly identify and resolve operational, delivery, order, inventory, and data-related discrepancies. Demonstrate sound judgment and remain calm and solution-oriented while handling time-sensitive or high-pressure situations.

8. Reporting & Performance Tracking

Maintain accurate operational records and prepare regular performance reports, summaries, and analysis to support management decision-making and continuous improvement of operational efficiency.

9. Process Improvement & Operational Support

Identify opportunities to improve operational processes, reduce errors and delays, enhance fulfillment efficiency, and provide necessary operational support to ensure smooth overall business operations.

10. Accuracy, Accountability & Compliance

Maintain a high level of accuracy and accountability in all operational activities, follow established company procedures, and ensure that operational data, records, and processes are properly maintained and updated.

• Salary Review: Yearly
• Festival Bonus: 2