Junior Executive - Customer Support

Job Description

Title: Junior Executive - Customer Support

Company Name: Mahin Online

Vacancy: Not specific

Job Location: Dhaka (Jatrabari)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE,IT,Telecommunication or relevant degree Skills Required: Customer Service, IT Support Service

Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Attending customers complaints and queries through phone calls and emails.
∎ Physical Support(Male) and Support over-phone regarding Internet & Data Bandwidth, IP Telephony
∎ Services, Operating Systems, Networking, Internet, Service Usage.
∎ Follow-up Trouble Tickets, Identify customer's needs, Clarify information, Resolve Customer Complaints and co-ordinate related departments for quick resolution to the Customer's Problem
∎ Manage Customers Accounts and Support Log.
∎ Prepare and distribute activity reports to superiors.
∎ Ability to work effectively with a Team under the supervision and instruction of the Head of Department.

Additional Requirements:
∎ Age 20 to 24 years
∎ Only males are allowed to apply
∎ Excellent knowledge on Computer Hardware, Internet, Networking, Operating Systems (Windows) &
∎ Application Software (Email clients, Browsers, MS Office etc.)
∎ Verbal and written communication skills.
∎ Familiarity with CRM/Ticketing systems and practices.
∎ Customer orientation and ability to adapt/respond to different types of characters.
∎ Adaptability, team work & organizational skill.
∎ Stress tolerance and ability to multi-task, prioritize, and manage time effectively.
∎ Ready to work even in any national & religious holiday and willingness to work long hours.
∎ Time flexibility towards shifts and roster duty as per requirements.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2022

Company Information:
∎ 17 Aug 2022
∎ Mahin Online
∎ Address : West Matuail, Demra, Dhaka-1362
∎ Business : We are provide Bandwith to home and corporate level

Category: IT/Telecommunication

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