IT Support Officer

Job Description

Title: IT Support Officer

Company Name: Shanta Life Insurance PLC

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At most 2 years
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Science

• At most 2 years
• Freshers are also encouraged to apply.

• Age 25 to 35 years

Graduation on Information & Technology

Knowledge on:

• Microsoft 365 Admin

• PABX Systems

• Computer Network

• Attendance System

• Troubleshooting

• Technical Assistance: Provide guidance and support to users on software functionality and troubleshooting.

• Hardware Maintenance and Troubleshooting: Provide timely technical support to diagnose and resolve hardware issues.

• Laptop Configuration: Prepare and test laptops with required software and security settings.

• Email Account Creation: Set up and configure Microsoft 365 email accounts with necessary permissions.

• PABX Setup: Assign and configure unique PABX extensions for new joiners.

• Fingerprint Registration: Enroll new joiners in the fingerprint attendance system.

• Software Issue Resolution: Diagnose and resolve software-related issues for end users in a timely manner.

• User Training: Educate end users on software applications, best practices, and efficient usage.

• User Feedback Collection: Gather user feedback on software performance to identify areas for improvement.

• Attendance Data Reporting: Compile, analyze, and deliver accurate attendance data reports to management and relevant stakeholders.

• Network Device IP Management: Maintain and document the IP addresses of all internal network devices, ensuring proper allocation and tracking.