IT Support Engineer

Job Description

Title: IT Support Engineer

Company Name: Outsource Experts Ltd.

Vacancy: 1

Age: 28 to 35 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup

• Bachelor of Science (BSc) in Computer Science & Engineering

• Information Technology, or related field. (Professional Certification/ Training)

• CompTIA Security+ (Professional Certification/ Training)

• Cisco (Professional Certification/ Training)

• CCNA (Professional Certification/ Training)

• Microsoft Certified (Azure/M365) (Professional Certification/ Training)

• ITIL Foundation (Professional Certification/ Training)

• MikroTik Certified (MTCNA or higher) (Professional Certification/ Training)

• 5 to 7 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup

• Age 28 to 35 years
• Only Male

• 5–7 years of experience in IT support or system administration.

• Strong knowledge of Windows, macOS, Linux, and common business applications.

• Proficiency in networking (LAN/WAN, VPN, firewalls, DNS, DHCP).

• Familiarity with cloud services (Microsoft 365, Google Workspace, AWS, Azure).

• Hands-on experience with IT security best practices, compliance audits, and incident management.

• Excellent communication and problem-solving skills with the ability to perform under pressure.

• Availability to provide support 24/7/365 in case of emergencies.

About the Role:

We are seeking a highly motivated IT Support Engineer to join our team. This role requires a proactive professional who can collaborate across departments and subcontractors to ensure smooth IT operations, resolve technical issues, and enforce security compliance. The ideal candidate will be equally comfortable troubleshooting hands-on problems, documenting processes, and conducting IT security audits of subcontractors to maintain strong data protection and compliance standards.

Job Responsibilities:

• Provide first- and second-level technical support for hardware, software, and networks.

• Collaborate with developers, system administrators, product managers, and subcontractors.

• Support and optimize core business applications and specialized tools.

• Manage user onboarding/offboarding, access controls, and IT documentation.

• Monitor systems, perform preventive maintenance, and resolve incidents efficiently.

• Conduct IT security audits of subcontractors, prepare reports, and ensure corrective actions.

• Deliver user training on IT tools, best practices, and security awareness.

• Drive continuous improvement by analyzing recurring issues and recommending solutions.

• Provide emergency IT support outside of standard working hours when necessary, ensuring uninterrupted operations 24/7/365.

• Mobile bill, Tour allowance, Weekly 2 holidays

• Yearly Salary Review

• Yearly Festival Bonus: 2

• An attractive salary package according to job grade

• Entertainment allowance

• Dynamic Work Environment – Collaborate across teams and subcontractors while working with a wide range of modern technologies.

• Impactful Role – Play a key part in strengthening IT security, compliance, and business continuity.

• Growth & Recognition – Competitive salary, benefits, and recognition for your contributions.

• Learning & Development – Ongoing training, certification support, and opportunities to sharpen your technical expertise.

• Career Progression – Exposure to cross-functional projects that open pathways for advancement.