IT Manager

Job Description

Title: IT Manager

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 35 to 50 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 10 to 15 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Property Management & Preservation Services

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Computer Engineering, or a related field from a recognized university.

• 10 to 15 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Property Management & Preservation Services

• Age 35 to 50 years
• Only Male

• Overall Experience: 10 to 15 years of progressive IT experience in the hospitality industry.

• Leadership Experience: Minimum 5 years of experience as an IT Manager or Assistant IT Manager in an upper-upscale/5-star hotel.

• Market Exposure: Working experience with international hotel brands in the Dhaka market will be given preference.

• Special Preference: Pre-opening hotel experience in a 5-Star / Upper-Upscale hotel environment will be considered a significant added advantage.

• Deep technical knowledge of hospitality software ecosystems (Opera, Fidelio, SUN, Micros, etc.).

• Advanced knowledge of server administration, enterprise networking, hardware, and system security.

• High proficiency in standard business tools (MS Word, Excel, PowerPoint).

• Strong leadership, analytical, project management, and troubleshooting abilities.

• Excellent command of English (both written and verbal communication).

• Well-groomed, highly organized, focused, and professional demeanor with strong attention to detail.

• Flexibility and availability on-call as required by business demands and management.

JOB CONTEXT

Q Hotel Dhaka, a concern of Quality Hospitality Limited, is an upcoming premium 5-Star Hotel and Multi-Purpose Office Complex located at Purbachal New Town (adjacent to 300 Feet Road). The property features 152 well-appointed guestrooms, 4 international restaurants, multi-purpose event spaces, an outdoor heated pool, spa, and wellness facilities. Scheduled for full operation by Q4 2026, the hotel is in its pre-opening phase and seeking an experienced, high-caliber IT Manager to lead its technology environment.

JOB RESPONSIBILITIES

1. End-to-End IT & Infrastructure Management (Overall Handling)

· Lead, oversee, and handle all end-to-end IT infrastructure, hardware, and technology operations across the entire hotel property to ensure 24/7 business continuity.

· Plan, deploy, and maintain all core network infrastructure, servers, enterprise Wi-Fi, workstations, telecommunications, CCTV surveillance, and access control systems.

· Execute preventive maintenance, routine system updates, hardware servicing, and technical troubleshooting across all departments to minimize downtime.

2. System Installation, Software Updates & Hospitality Applications

· Manage the complete lifecycle—including installation, configuration, software updates, and ongoing servicing—of all hotel operational software.

·  Support and maintain specialized hospitality systems across all revenue centers, including Property Management Systems (PMS) for front desk/rooms, Point of Sale (POS) for restaurants and in-room dining/room service, financial systems, online booking engines, and electronic door-lock/key-card applications.

· Ensure all guest-facing and backend software applications integrate seamlessly for front office, F&B, housekeeping, and administration.

3. Cybersecurity, Data Protection & Compliance

· Implement robust IT security protocols, including network firewalls, antivirus management, data backup routines, disaster recovery planning, and user access management.

·  Establish and enforce IT security policies, standard operating procedures (SOPs), and data protection standards.

4. Pre-Opening Execution, Vendor Management & Budgeting

· Direct pre-opening IT projects, hardware procurement, software licensing, and system deployment timelines to ensure full operational readiness before launch.

· Manage vendor relationships, coordinate Service Level Agreements (SLAs), and supervise third-party technicians during installation and maintenance.

·  Monitor IT operational and capital budgets (OPEX/CAPEX) and keep detailed asset inventories.

5. Leadership & Team Coordination

· Mentor and train the IT support team to uphold technical excellence and secure system usage.

· Collaborate closely with the General Manager, Department Heads, and executive management to align IT systems with overall business strategy.

• Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

• Attractive remuneration package commensurate with qualifications and market standards for 5-star hospitality professionals.

• Career growth opportunities in a premium pre-opening 5-star hotel project.