IT Infrastructure & Network Lead

Job Description

Title: IT Infrastructure & Network Lead

Company Name: Rise Up Labs

Vacancy: 02

Age: Na

Job Location: Dhaka (Uttara)

Salary: --

Experience: --

Published: 2026-02-24

Application Deadline: 2026-03-24

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context:

Riseup Labs is looking for a hands-on IT Infrastructure & Network Lead who can design, maintain, troubleshoot and secure our complex office network and IT environment.
This is not a purely managerial role. The right person must be able to personally handle: Network design & troubleshooting, Firewall, VPN, routing, VLAN, Active Directory, Windows/Mac/Linux, Storage, backup, endpoint security, Remote access, access control, compliance readiness.

Job Responsibilities:

Network & Security

• Design and maintain office network (routing, switching, VLAN, Wi-Fi, redundancy)

• Manage firewall policies, NAT, VPN tunnels, remote user VPN

• Monitor network performance, uptime, and security incidents

• Ensure secure segmentation for BPO operations (users, teams, departments)

Infrastructure & Systems

• Manage Active Directory, Group Policy, user lifecycle, access control

• Maintain Windows Server services (DNS, DHCP, File Share, Print, etc.)

• Manage endpoint environment for Windows + Mac + Linux

• Ensure patching, antivirus/EDR, vulnerability management

Storage, Backup & Business Continuity

• Maintain file servers, NAS/SAN, backup strategy

• Ensure disaster recovery plan, restore testing, and audit readiness

IT Operations

• Lead IT support team and set proper ticketing + ITSM workflow

• Ensure smooth onboarding/offboarding for 300+ users

• Asset management for laptops, desktops, networking devices, licenses

Remote Team & BPO Support:

• Provide secure access for remote teams

• Ensure high availability for BPO operations and client delivery

• Maintain strong security controls for user access, data protection, and monitoring

Required Skills:

We will prioritize candidates who are proficient in

• Complex office networking (VLAN, routing, switching, Wi-Fi design)

• Firewall + VPN (Fortinet/Mikrotik/Sophos/Cisco/Palo Alto — any)

• Active Directory + Group Policy

• Windows + Linux administration

• Mac support experience (basic to intermediate)

• Storage + backup systems

• Strong troubleshooting ability (real-world production incidents)

Mandatory Requirement (Hands-on Network Hardware):

• Must have current, hands-on experience working with enterprise network hardware (routing, switching, firewall).

• Must have deep hands-on experience with both Cisco and MikroTik (configuration, troubleshooting, VLAN, routing, VPN).

• Candidates who do not have real, in-depth hands-on network implementation experience on Cisco + MikroTik should not apply.

This role includes hands-on configuration and troubleshooting of live office network infrastructure. It is not a purely managerial position.

Nice to Have:

• Experience in BPO, call center, or large user environments

• ISO 27001 / SOC2 readiness experience (not just theory)

• Cloud knowledge (AWS/Azure) for hybrid connectivity

• Monitoring tools (Zabbix/PRTG/Grafana/ELK)

• Experience with Zero Trust / MFA / SSO

Experience Requirements:

• Minimum 7+ years in IT Infrastructure / Network / Systems

• At least 2+ years leading IT support/infrastructure team

• Proven experience handling 200+ users is highly preferred

Educational Requirements:

• B.Sc in Computer Science and Engineering from any reputed public or private university.

Workplace: 

Uttara, Dhaka (On-site)

Office Time: 09 AM - 06.00 PM

Salary: 

• Negotiable (Based on skills and hands-on ability)

Compensation & Other Benefits:

• Annual Performance Evaluation and Increment

• Festival Bonus (2)

• Group Life and Health Insurance

• Full Subsidize Lunch

• Annual Retreats

• Wedding Bonus (As per company’s policy)

• Weekly 2 holidays (Saturday & Sunday)

• Celebration of Events & Occasions

• Team Outing

• Training & Development by Organization Assigned Consultants

• Paid Time Off 24 days (CL & SL)

• Maternity Leave with benefit (As per company's policy)

• Paternity Leave

• Public holidays as per Riseup Labs calendar

The Interview Process:

• Telephone Round.

• Hands-on Technical Round (Network + AD + Firewall + VPN)

• Final Interview with Management

• Job Offer.

NB: Only shortlisted candidates will be communicated in the recruitment process.