Import Customer Service and Documentation - Executive

Job Description

Title: Import Customer Service and Documentation - Executive

Company Name: Seacoast Shipping Lines Ltd

Vacancy: 01

Job Location: Chattogram

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Customer Service
∎ The applicants should have experience in the following business area(s): Shipping

Job Responsibilities:
∎ Overseas & local corresponding with POL, MLO/Slot Operator, BAFFA, Port, Customs & Ultimate consignee.
∎ Receiving, Checking & Incorporating B/L’s both manually and SYSCON Systematically for IGM submission, IGM submission in ASYCUDA WORLD & check, and correction.
∎ Preparation of IGM and completing relevant formalities for BDKAM shipments In system, Incorporating all documentation related to import operations and ensuring timely submission
∎ Promote excellent customer service and ensure satisfaction is delivered consistently
∎ Communicate and follow-up with customer on the status of their shipments or deliveries
∎ Communicate with customer on their daily booking
∎ Communicate and handle customer complaints appropriately
∎ Perform order processing through various carriers’ systems and Perform shipping instruction submissions before cut off timings
∎ Perform transportation coordination with overseas offices and transhipment points on a regular basis.

Additional Requirements:
∎ Should have an experience of 3 to 5 years in customer service in NVOCC business.
∎ Good in MS Excel, MS PowerPoint, MS Word & Outlook;
∎ Sound knowledge about inventory management process;
∎ Good verbal and written communication skills in both Bengali and English;
∎ Good analytical and presentation skill;
∎ Attitude to work with Team.

Compensation & Other Benefits:
∎ As per company policy

Job Source: Online Job Posting.

Application Deadline: 18 Oct 2022

Company Information:
∎ 18 Sep 2022
∎ Seacoast Shipping Lines Ltd
∎ Address : Corporate office: Ahmed Tower (21st Floor), 28-30 Kemal Ataturk Avenue Banani C/A, Dhaka-1213, Bangladesh

Category: Customer Support/Call Centre


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