ICT Supervisor

Job Description

Title: ICT Supervisor

Company Name: Handicap International (humanity & Inclusion) in Bangladesh

Vacancy: 01

Age: At least 18 years

Job Location: Dhaka

Salary: Tk. 83311 - 92252 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): NGO

• Minimum Bachelor's degree/preferably Master’s degree in Computer Science/Engineering/information technology or relevant discipline.

• Kindly refrain from applying if you do not meet the academic qualifications specified in the job advertisement.

• At least 5 years
• The applicants should have experience in the following business area(s): NGO

• Age At least 18 years

• At least 05 years of working experience in a relevant field.

• Should have updated knowledge of the latest technologies, tools, and methods.

• Good interpersonal communication skills.

• Excellent in teamwork and networking with different stakeholders.

• Technical skills in the installation and maintenance of IT networks.

• Familiarity with the latest network models, ideas, and developments will be desirable.

• Knowledge of Cisco Routing, Switching, and Firewall administration.

• Familiarity with IT rules, regulations, structure, and procedures.

HI is looking for an ICT Supervisor for its “Logistics Department" with Handicap International—Humanity & Inclusion.

No. of Vacancies and Location: 01-Dhaka (Responsible for Bangladesh, Sri-Lanka, India, and Nepal)

Type of Contract: Fixed-Term

Duration of the Contract: As early as possible to 30 September 2026.

Line Manager: Regional Logistics Manager

Under the responsibility of the Regional Logistics Manager and in collaboration with the HQ, the ICT Supervisor (Responsible for Bangladesh, Sri-Lanka, India and Nepal) ensures the efficient management of ICT resources for the region they are responsible for.

In conjunction with the Programme Director and the CIO Office, they play a key role in the deployment and implementation of HI's ICT standards, which involves restructuring the positioning of IT within HI and asserting the principle of professional development. They actively participate in the progressive evolution of HI's IT within their Programme.

They are responsible for the reliability, confidentiality, availability, and security of the Programme’s ICT ecosystem, as well as their relevance to the Programme’s needs. To do this, they manage budgets and establish action plans related to IT and telecommunications.

Mission 1: Management (10%)

• The manager as a role model embodies HI's values on a daily basis.

• Manager as coach for meaning understands the strategy, makes it explicit, translates it into operational objectives for his or her team, and leads the necessary changes. Gives meaning to each management action. Encourages inter- and intradepartmental exchanges of practice. Encourages innovation and risk-taking.

• Operational Manager: organizes the operational management of his or her team, structures the work around identified processes, steers performance, and facilitates the resolution of problems.

• The manager of 1st HR & Coach contributes to the development of his or her staff, creating the conditions for their commitment, professionalism, and attachment to HI. Ensures compliance with the code of conduct of institutional policies, the state of mind, and the expected individual and collective behavior.

Mission 2 : ICT Management

2.1 Defines the ICT section of the StratOp and directs its action plan

• Drives ICT strategy and operations through the active promotion of HI’s institutional policy and directives and the optimization of its resources.

• STRATOP: contributes towards the drafting, revision, and implementation of the Operational Strategy (StratOp) within his or her field of activity and geographical area and in line with objectives.

• RISKS: produces and updates the risk map for his or her area of responsibility and proposes and implements corrective mitigation measures.

• INCIDENTS: contributes to and follows up on incident reports for his or her area of responsibility.

• INDICATORS: produces, compiles, and analyzes the data in the ICT dashboard for his or her geographical area.

• REPRESENTATION: represents HI externally on ICT matters concerning his or her geographical area (e.g., forums, operational and strategic alliances); develops the local partnerships necessary for his or her fields of activity.

2.2 Deploys HI’s standards and contributes to its expertise and accountability within his or her remit

• STANDARDS: ensures compliance with and application of HI standards for his or her entire professional field regarding policy, processes, and tools.

• LOCAL ADAPTATION: adapts and contextualizes these standards to meet local conditions and regulations.

• INTERNAL CONTROL: Supervises internal control in his or her fields of activity.

• ACCOUNTABILITY: guarantees compliance with and the application of internal rules and the rules of institutional donors in his or her fields of activity.

2.3 Operational implementation of ICT

• Defines, implements, and manages the IT aspects of the mission (studies, resources, budgets, investments, risks...).

• Pilots all activities of the department.

• Serves as the IT focal point, in direct connection with Lyon’s CIO Office, and contributes to the ICT community of practice.

• Defines any relevant Service Level Agreements (SLAs) related to local IT infrastructure with the SMT (especially the maximum acceptable interruption duration RTO).

• Establishes the process for validating infrastructure parameter changes and rights grant requests and ensures its implementation.

  Oversees IT service providers.

• Project management: Coordinates with the Headquarters (CIO Office and functional departments) to determine if local needs have broader implications and if they have already been studied.

2.4 Facilitates the ICT profession’s development and contributes to the development of the ICT profession across the organisation

Facilitates the development of the ICT profession in his or her geographical area.

Contributes to the animation of the global organization's IT field (community of practice).

Contributes to the development of a pool of local talent (holds technical interviews with the candidates and formulates recommendations; identifies training requirements).

Mission 3: Information Systems Security (10%)

3.1 Management

Ensures compliance with the Information Systems Security Directive.

Establishes the local Cybersecurity Awareness Plan.

Provides the SMT with recommendations and alerts to the management in case of non-compliance or risks.

3.2 Operational implementation

Executes the local Cybersecurity Awareness Plan and evaluates its impact.

Serves as the focal point for the users for cybersecurity.

Manages two phishing campaigns per year (in collaboration with HQ).

Mission 4: ICT Officer

Upon need, acts as an ICT Officer on the perimeter and conditions defined in mission 1 (planning, dispatching of workload across the team).

• Mobile bill,Tour allowance,Medical allowance,Provident fund,Weekly 2 holidays,Insurance,Gratuity
• Festival Bonus: 2

• Medical Coverage: Staff and dependents will get general/outpatient, hospitalization, dental, and optical medical insurance facilities as per the HI policy.

• Maternity Coverage: Staff & dependents will get maternity medical coverage facilities per the HI policy.

• Group Life Insurance Coverage: Staff will get the death benefit, accidental benefit, permanent partial disability, permanent total disability benefit, and critical illness benefit as per the HI policy.

• Leave: Staff will get sick leave, annual leave, casual leave, medical leave, and event leave as per HI policy.

• Allowance for Children's Education: Staff will get an allowance for Children's Education as per the HI policy.

• National travel cost of child caretaker: Female staff will get a reimbursement for the cost of national travel of the child caretaker as per the HI policy.

• Additional Responsibility (Interim) Allowance: Staff will get an allowance for additional responsibility (interim) as per the HI policy.

• Relocation Allowance: Staff will get an allowance for relocation allowance as per the HI policy.

• Work From Home: Staff will get work-from-home facilities as per the HI policy.