Helpdesk Support Executive for IT Help Desk

Job Description

Title: Helpdesk Support Executive for IT Help Desk

Company Name: Business Automation Ltd.

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer in CSE from Public Polytechnic Institute or B.Sc in CSE

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client & business.
∎ Need to provide excellent customer service and gives precise information to the
∎ customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call and social media support actively to solve the client's problem.
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Must be knowledgeable about Facebook (social media), email & web chat skype and any desk software.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure Service Delivery through follow up process & updating documentations.
∎ Report time to time to the team leader for complicated issues.
∎ Sense of responsibility and achieve the daily target
∎ Developed competencies required for service oriented and result focus
∎ Keep records of all conversations in our call center database in a comprehensible way

Additional Requirements:
∎ Age 21 to 26 years
∎ Only male candidates are allowed
∎ Similar experience in the BPO industry or running call center will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skills.
∎ Good listening skills and analytical skills.
∎ Customer focus and adaptability to different personality types.
∎ Applicants have to be Smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Willingness to work in any shift/ roster.

Salary:
∎ Tk. 12000 (But 8000 Taka in the first month training period)

Compensation & Other Benefits:
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Jan 2022

Company Information:
∎ 4 Jan 2022
∎ Business Automation Ltd.
∎ Address : ICT Park, BDBL Building, 9th floor, 12 Kawran Bazar, Dhaka-1215
∎ Web : www.batworld.com
∎ Business : IT

Category: IT/Telecommunication

Source: bdjobs.com

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