Head of Tour Operations

Job Description

Title: Head of Tour Operations

Company Name: Naria Holidays

Vacancy: --

Age: Na

Job Location: Dhaka (Naya Paltan)

Salary: Negotiable

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Tour Operator

• Bachelor/Honors

• Bachelor’s degree in Tourism, Hospitality, Business, or a related field

• 8 to 10 years
• The applicants should have experience in the following business area(s): Tour Operator

• Strong knowledge of destinations, cultures, landmarks, and travel trends
• Excellent communication skills in English & Bangla
• Strong leadership, organizational, and crisis-management abilities
• Ability to multitask, stay calm under pressure, and manage diverse groups
• A friendly, outgoing attitude with a genuine passion for travel
• Cultural awareness and sensitivity when dealing with clients and partners

About Naria Holidays

Naria Holidays is one of Bangladesh's most trusted and renowned travel agencies, offering exceptional domestic and international travel experiences. From cultural getaways and nature adventures to customized holiday tours, we design memorable journeys tailored to our clients’ needs.

We are seeking a dynamic and experienced Head of Tour Operations to oversee, manage, and elevate our tour package division. The ideal candidate will be an expert in tour planning, execution, and group leadership—ensuring every trip is smooth, safe, and unforgettable.

Key Responsibilities

Tour Planning & Package Development

• Design comprehensive itineraries for domestic and international tour packages
• Develop competitive tour pricing, inclusions, and marketing materials
• Coordinate with hotels, transport providers, guides, and local partners

Tour Leadership & On-Ground Operations

• Lead tour groups with engaging, factual, and enjoyable narration
• Ensure seamless execution of all trip logistics, including transportation, accommodation, and activities
• Maintain group safety, discipline, and satisfaction throughout the tour
• Handle emergencies, issues, or unexpected situations professionally

Client Service & Experience Management

• Provide exceptional support to travelers before, during, and after tours
• Build rapport with clients and maintain a positive, energetic environment
• Manage group dynamics and resolve concerns promptly
• Collect post-tour feedback and prepare evaluation reports

Vendor & Partner Management

• Maintain strong relationships with hotels, transport service providers, guides, and activity partners
• Negotiate rates, service agreements, and quality standards

Operational Strategy & Improvements

• Monitor tour budgets, logistics, and cost control
• Conduct market research to introduce new tour concepts
• Recommend improvements to enhance tour quality and experience

• Salary: Negotiable (Based on experience and expertise)

• Festival Bonuses: 2 per year

• Other Benefits: Mobile bill, lunch allowance

• Travel Opportunities: Regular domestic & international tour leadership