Spa Supervisor

Job Description

Title: Spa Supervisor

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience: --

Published: 2026-03-17

Application Deadline: 2026-04-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Sea Pearl Beach Resort & Spa Ltd. is a premium beachfront resort dedicated to providing exceptional wellness and relaxation experiences. In the absence of a Spa Manager/Assistant Manager, the Spa Supervisor will be fully responsible for overseeing the entire spa operation, ensuring high service standards, revenue generation, and team management while delivering a world-class guest experience.

Key Responsibilities:

• Take full responsibility for the overall daily operations of the spa, ensuring smooth and efficient service delivery.

• Lead, supervise, and manage all spa staff including therapists, attendants, and reception, ensuring high performance and discipline.

• Plan duty rosters, manage attendance, leave, and staff scheduling to ensure adequate coverage at all times.

• Ensure all spa facilities (treatment rooms, steam/sauna, locker areas) are clean, hygienic, and well-maintained.

• Monitor and maintain service quality standards, ensuring all treatments are delivered as per established protocols.

• Handle all guest interactions including booking, consultation, complaint handling, and service recovery professionally.

• Drive revenue by promoting spa services, packages, and retail products, and achieving monthly targets.

• Prepare daily, weekly, and monthly operational and revenue reports for management review.

• Manage inventory, control stock levels of spa products and supplies, and coordinate procurement when needed.

• Ensure proper cash handling, billing accuracy, and coordination with Finance for daily closing.

• Coordinate with Front Office, Housekeeping, Engineering, and F&B to ensure seamless guest experience.

• Ensure compliance with all health, safety, hygiene, and company policies and procedures.

• Identify training needs and conduct on-the-job training to develop team skills and service quality.

• Take initiative in marketing ideas, guest engagement, and service improvements to enhance spa performance.

• Act as the focal point of contact for all spa-related matters and report directly to senior management.

• Salary Review: Yearly
• Festival Bonus: 2

• Accommodation Facility

• Full time Food Facility

• Other benefits as per Company Policy