Cruise Sales & Marketing Manager

Job Description

Title: Cruise Sales & Marketing Manager

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: --

Age: At least 25 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Travel Agent, Direct Selling/Marketing Service Company, Resort, Tour Operator

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Travel Agent, Direct Selling/Marketing Service Company, Resort, Tour Operator

• Age At least 25 years
• Only Male

Strong leadership and interpersonal skills

Target-oriented and self-motivated

Creative and innovative thinker

Strong analytical and problem-solving abilities

Professional appearance and positive attitude

Ability to work under pressure and meet deadlines

1. Sales Management

• Develop and implement annual and monthly sales plans to achieve revenue targets.

• Generate new business through corporate clients, travel agencies, tour operators, educational institutions, government organizations, NGOs, and event planners.

• Promote charter cruises, group bookings, family packages, and special event cruises.

• Conduct regular sales visits and client meetings.

• Prepare quotations, negotiate contracts, and close sales.

• Build and maintain long-term relationships with key clients.

• Monitor sales performance and recommend improvement strategies.

2. Marketing Management

• Develop and execute marketing campaigns to increase cruise bookings.

• Promote cruise packages through digital marketing, social media, websites, email marketing, and print media.

• Coordinate promotional events, roadshows, exhibitions, and travel fairs.

• Develop brochures, flyers, banners, videos, and promotional materials.

• Manage brand awareness and public relations activities.

• Conduct market research to identify customer preferences and industry trends.

• Monitor competitors' products, pricing, and promotional activities.

3. Business Development

• Identify new business opportunities and market segments.

• Establish partnerships with travel agents, hotels, airlines, and tourism organizations.

• Develop corporate agreements and long-term business contracts.

• Introduce new cruise packages and promotional offers based on market demand.

4. Customer Relationship Management

• Ensure excellent customer service before, during, and after bookings.

• Resolve customer complaints promptly and professionally.

• Maintain customer databases and follow up with repeat clients.

• Increase customer retention and loyalty through relationship-building initiatives.

5. Revenue Management

• Monitor booking trends and occupancy levels.

• Recommend pricing strategies and promotional offers to maximize revenue.

• Prepare sales forecasts and revenue projections.

6. Team Leadership

• Lead, supervise, and motivate the Sales & Marketing team.

• Set sales targets and monitor individual performance.

• Foster a high-performance, customer-focused culture.

7. Reporting

• Prepare daily, weekly, monthly, and annual sales reports.

• Analyze sales performance, occupancy rates, and marketing effectiveness.

• Present business development reports to senior management.