Visa & Tour Operations Officer

Job Description

Title: Visa & Tour Operations Officer

Company Name: JEL STUDY ABROAD

Vacancy: 1

Age: At least 22 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor's Degree from a recognized university.

• Additional professional training in Travel & Tourism, Visa Processing, Hospitality, International Education, or Customer Service will be considered an advantage.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• Age At least 22 years

• Excellent communication skills in English and Bangla.

• Strong interpersonal and customer service skills.

• Sound knowledge of international visa procedures and documentation.

• Knowledge of domestic and international tour package operations.

• Ability to work under pressure and meet strict deadlines.

• Strong organizational and documentation skills.

• Excellent negotiation and problem-solving abilities.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Email, and Internet applications.

• Ability to work independently as well as in a team.

• Honest, responsible, target-oriented, and willing to learn.

1. Process and manage Student Visa, Tourist Visa, Business Visa, Visit Visa, Medical Visa, and other visa categories while ensuring compliance with embassy and immigration regulations.

2. Review, verify, organize, and maintain all visa-related documents before submission to embassies, high commissions, visa application centers, and immigration authorities.

3. Complete visa application forms accurately and ensure error-free documentation.

4. Provide professional visa consultation regarding eligibility, documentation requirements, immigration policies, financial requirements, and application procedures.

5. Coordinate with embassies, high commissions, visa application centers, airlines, universities, and overseas partners regarding visa applications and travel requirements.

6. Prepare and follow up on admission-related documents such as Offer Letters, CAS, COE, I-20, Enrollment Confirmation, and other supporting documents for student visa applications.

7. Verify financial documents, sponsorship papers, bank statements, affidavits, employment documents, and other supporting evidence before submission.

8. Assist clients in preparing Statements of Purpose (SOP), Cover Letters, Genuine Student (GS) Statements, and other visa supporting documents where applicable.

9. Schedule visa appointments, biometric enrollment, medical examinations, and embassy interview appointments.

10. Prepare clients for embassy interviews and visa credibility interviews through professional guidance and mock interview sessions.

11. Monitor visa application progress and provide regular updates to clients regarding application status and additional document requirements.

12. Design, customize, price, and manage domestic and international tour packages according to client requirements.

13. Prepare detailed travel itineraries including flights, hotels, transfers, sightseeing, travel insurance, and other travel services.

14. Coordinate with airlines, hotels, destination management companies (DMCs), tour operators, and travel suppliers to ensure smooth service delivery.

15. Prepare quotations, invoices, travel vouchers, booking confirmations, and other operational documents.

16. Respond promptly to customer inquiries through phone calls, email, WhatsApp, social media, and other communication channels while maintaining excellent customer service.

17. Maintain accurate client records and regularly update the company's CRM/database with visa, booking, and tour information.

18. Participate in sales, marketing campaigns, educational fairs, travel expos, seminars, and promotional events to generate new business opportunities.

19. Prepare daily, weekly, and monthly operational reports and submit performance updates to management while ensuring compliance with company policies and service standards.

20. Perform any additional visa processing, tour operations, customer service, documentation, compliance, or administrative responsibilities assigned by management.

• Competitive Salary (Negotiable)

• Attractive Performance Incentive

• Festival Bonus

• Annual Salary Review

• Professional Training & Career Development

• Excellent Career Growth Opportunities