Head of Technology Support, Service Desk & Access Control
Job Description
Title: Head of Technology Support, Service Desk & Access Control
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters / Bachelor's degree in CS/CSE/ECE/ETE or related subject from reputed universities with satisfactory academic track record
Experience Requirements:
∎ At least 10 year(s)
Job Responsibilities:
∎ Lead the Technology Support, Service Desk & Access Control Department
∎ Own overall operation and function of Technology Support, Technology Service Desk and Technology Access Control
∎ Ensure positive user experience through technology support through Service Desk team, IT Lab and IT Asset team to ensure agreed service level agreement with the business users
∎ Plan technology support function through proper resources considering technology and business roadmap of the organization
∎ Manage vendors and partners to avail different support and service related outsourced services
∎ Ensure all end user devices work properly as per organization's technology strategy
∎ Maintain all end user devices as per organization policy and adopt to changes in policy and practices as required
∎ Ensure best and standard practices in all end user devices to maintain a secured and compliant environment for the Bank
∎ Prepare budget and manage procurement life cycle as per the roadmap for end user devices and related support
∎ Ensure the support and service management system and use its information to improve the technology support
∎ Manage enterprise software and system access by different users of the organization as per policy and practice of the bank as per agreed service level
∎ Manage, build and improve human resource of the team
Additional Requirements:
∎ At least 10 years work experience in relevant field in large user environments
∎ Experience on setting and executing strategic plans to improve IT user experience
∎ Certifications on ITIL or equivalent is preferred
∎ Experience is establishing ISO service management standard would be added advantage
∎ Experienced in advanced service management system usage
∎ Must have Proactive, passionate and go getter attitude
∎ Excellent communication and interpersonal skill
Application Deadline: June 27, 2019
Company Information:
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
