Head of Retail Operation

Job Description

Title: Head of Retail Operation

Company Name: Agora Limited

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 12 years
• The applicants should have experience in the following business area(s): Retail Store, Super store

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 12 years
• The applicants should have experience in the following business area(s): Retail Store, Super store

• Good communication & inter-personal skills, leadership & team building qualities.

• Sound Knowledge of SAP ERP Systems and POS Software.

The job holder is primarily responsible for managing and monitoring the Regional/ Zonal/ Area Managers and Outlet Teams. The job requires usual visiting retail stores. He/she works closely with the Departmental FPRs in order to ensure smooth operations at the outlet and head office.

Strategic Planning & Execution:    

• Develop and implement retail strategies to achieve revenue, profit, and customer satisfaction targets.

• Collaborate with marketing, category, supply chain and inter functional teams to align store activities with wider business goals.

• Analyze market trends and consumer behavior to adjust retail plans accordingly.

• Oversee store expansion, refurbishment, and location strategy.

Operational Management:       

• Ensure all Agora stores adhere to operational policies, SOPs, and brand guidelines.

• Monitor and improve in-store processes including merchandising, inventory, POS systems, and hygiene standards.

• Oversee inventory management, stock control, and loss prevention processes.

• Drive consistent store performance through audits, feedback, and KPIs of team management.

• Regular site visit to find the gap of operational excellence to take appropriate actions.

Sales & Profit Management:       

• Drive top and bottom aggressively and monitor business trends and implement corrective actions for underperforming stores.

• Collaborate with the marketing and commercial teams to optimize promotional effectiveness.

• Assortment opportunities and partners with necessary department, field and support centre resources to rectify and solve issues.

• Drive cross-selling and upselling opportunities in stores.

Customer Service & Experience:

• Ensure exceptional customer service delivery across all branches.

• Address escalated customer issues and complaints promptly and professionally.

• Drive initiatives to improve the in-store customer experience.

Financial Performance:

• Manage P&L for the retail business; drive sales and control costs.

• Optimize inventory levels, reduce wastage, and improve margin contribution.

• Implement cost-saving initiatives while maintaining quality and service standards.

Team Leadership: 

• Lead, mentor, and train regional managers, store managers, sub functional in-charges.

• Establish performance targets and conduct regular reviews to drive reward, develop or appropriate actions.

• Foster a customer-first and team-oriented culture.

Supply Chain & Inventory Oversight:

• Work closely with supply chain and logistics to ensure product availability and reduce stock outs.

• Manage shrinkage, wastage, and expiry rates across the retail network.

Compliance & Risk Management:  

• Ensure all outlets comply with food safety regulations, labor laws, and company policies.

• Lead crisis management initiatives during disruptions (e.g. strikes, weather, and supply issues).

• Medical allowance,Provident fund,Gratuity,Insurance,Profit share,Weekly 2 holidays,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2