Group Head of Quality (RMG Division)

Job Description

Title: Group Head of Quality (RMG Division)

Company Name: A Leading RMG Group in Bangladesh

Vacancy: --

Age: Na

Job Location: Gazipur

Salary: Negotiable

Experience:

• At least 18 years
• The applicants should have experience in the following business area(s): Garments, Textile, Buying House, Group of Companies, Garments Accessories, Tiles/Ceramic

• Masters / MBA from a reputed university (required)

• B.Sc. in Textile Engineering preferred

• At least 18 years
• The applicants should have experience in the following business area(s): Garments, Textile, Buying House, Group of Companies, Garments Accessories, Tiles/Ceramic

• At least 2–3 years in a similar group-level / head-of-quality role in a large RMG organization

• Proven experience leading multi-unit quality teams and large-scale quality improvement programs

• Strong understanding of garment manufacturing quality systems, inspection methodologies, audits, and buyer requirements

• Strong business acumen with ability to connect quality with cost, efficiency, and profitability

• Strategic planning, governance, and transformation leadership capability

• Proficiency in ERP systems, data analysis, dashboards, and performance metrics

• Strong problem solving, RCA tools, CAPA, and continuous improvement mindset

• Excellent leadership, stakeholder management, communication, facilitation, and capacity building skills

• Ability to work effectively with senior leadership and across all factory levels

• Strong people management: fairness, motivation, coaching, performance management

• Excellent written and verbal communication in English

Job Purpose

The Group Head of Quality (RMG Division) will lead and drive the overall quality strategy, governance, and execution across all garments units to ensure products consistently meet company standards, buyer requirements, and applicable regulatory/safety expectations. This role acts as a change agent to accelerate transformation through world-class quality systems, capability building, process optimization, and strong cross-functional alignment with Production, Merchandising, Technical, and Supply Chain.

Responsibilities & Context

1) Quality Strategy & Governance

• Design, develop, implement, and ensure strict adherence to the Group Quality Management System across all RMG units.

• Establish and continuously update quality policies, SOPs, standards, and procedures for all functions related to product realization.

• Ensure alignment of quality objectives with business goals, cost targets, customer satisfaction, and operating profit.

2) Quality Assurance & Process Excellence

• Lead Quality Assurance by implementing world-class manufacturing quality practices, right-first-time culture, and prevention-based quality.

• Define product specifications and critical-to-quality attributes; validate and improve quality processes across product lifecycle.

• Conduct and monitor process audits, first-article/first-piece approvals, in-line and end-line systems, and final audit effectiveness.

• Introduce statistical process control (SPC), KPI dashboards, and performance metrics to improve predictability and reduce defects.

3) Cross-Functional Leadership (Production–Quality–Merchandising Bridge)

• Build strong coordination between Production, Quality, and Merchandising to reduce gaps, prevent misunderstandings, and ensure smooth execution.

• Identify bottlenecks in quality/production flow and initiate sustainable efficiency and defect reduction measures.

• Support pre-production risk assessment and ensure readiness for style/line changes and bulk execution.

4) Issue Resolution, CAPA & Customer Satisfaction

• Lead resolution of quality issues with unit Quality Managers, vendors, and relevant teams; ensure structured root cause analysis and CAPA implementation.

• Analyze customer feedback, complaints, satisfaction survey results, and failure trends; drive corrective/preventive actions across units.

• Own and improve non-conformance handling, discrepancy reporting, and rework/alteration reduction programs.

5) Supplier/Vendor Quality Management

• Coordinate and assist with vendor inspections, supplier quality evaluation, and incoming quality assurance as required.

• Collaborate with Supply Chain partners to implement quality standards and capacity building programs.

6) Training, Capability Building & Culture

• Design and implement quality training programs for QA/QC, Production, Technical, and Supply Chain partners.

• Build a high-performing quality organization through coaching, fair people management, motivation, and performance evaluation.

7) Reporting & Management Communication

• Prepare and submit monthly quality performance reports to Management with actionable insights, improvement initiatives, and risk alerts.

• Maintain quality documentation, audit reports, compliance/agency-required documents, and ensure traceability.

8) Systems, Data & ERP Enablement

• Ensure effective use of ERP, data analysis tools, and operational metrics to drive transparency and decision-making.

• Track and manage quality cost parameters (rework, rejection, claims, wastage) and improvement ROI.

• Salary Review: Yearly
• Festival Bonus: 2