General Manager (GM) - Operations & Management

Job Description

Title: General Manager (GM) - Operations & Management

Company Name: Axzon International Tours And Travels (IATA Agency)

Vacancy: --

Age: Na

Job Location: Dhaka (Nikunja)

Salary: --

Experience:

• At least 15 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor of Business Administration (BBA) in Management
• Master of Business Administration (MBA) in Management

• Bachelor’s or Master’s degree in Business Management, Tourism, Hospitality, or a related field.

• At least 15 years
• The applicants should have experience in the following business area(s): Travel Agent

• 15+ years of experience in the travel and tourism industry, with at least 3 years in a leadership role.

• Strong understanding of travel operations, ticketing, holiday packages, overseas and manpower recruitment, and transport logistics.

• Excellent leadership, problem-solving, and decision-making skills.

• Ability to work in a fast-paced, customer-focused environment.

• Proficiency in travel technology, GDS systems, and CRM tools.

Preferred:

• Experience working with international travel agencies and vendors.

• Knowledge of multiple languages is an advantage.

• Strong digital marketing and business development skills.

Job Context

• Axzon Tours and Travels is a leading Travel Agency in Bangladesh. The General Manager (GM) - Operations will be responsible for overseeing and optimizing the day-to-day operations of the company, ensuring efficiency, profitability, and customer satisfaction. This role requires strong leadership, strategic planning, and operational expertise to manage travel services, logistics, vendor relationships, and team performance.

Key Responsibilities:

• Operational Management:

  • Oversee the end-to-end operations of the travel and tour business.

  • Develop and implement operational policies, processes, and best practices.

  • Ensure smooth coordination between departments (Sales, Customer Service, Logistics, and Finance).

  • Optimize tour packages, itineraries, and service delivery for maximum efficiency.

  • Ensure compliance with travel regulations, licensing, and industry standards.

• Business Strategy & Growth:

  • Identify opportunities for business expansion and revenue growth.

  • Develop partnerships with airlines, hotels, transport providers, and tourism boards.

  • Monitor market trends and competitor activities to maintain a competitive edge.

  • Lead digital transformation efforts to enhance customer experience.

• Customer Experience & Service Excellence:

  • Ensure high levels of customer satisfaction through service quality.

  • Address and resolve customer complaints efficiently.

  • Implement feedback mechanisms to improve service offerings.

• Financial Management:

  • Oversee budgeting, cost control, and financial reporting.

  • Optimize operational costs while ensuring service quality.

  • Work with the finance team to forecast revenue and manage pricing strategies.

• Team Leadership

  • Proven ability to lead, train, and manage a high-performance team.

  • Strong B2b sales and corporate partnerships.

  • Set performance targets and monitor KPI for teams.

  • Recruit and retain top talent in the travel industry.

Job Location: Nikunja-2

• Competitive salary + Performance-based incentives+ Mobile Bill

• Travel benefits, allowances, and bonuses.