Front Office Supervisor / Sr. GSA

Job Description

Title: Front Office Supervisor / Sr. GSA

Company Name: Seagull Group of companies

Vacancy: 06

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Diploma in Hotel Management will be added an advantage.

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
∎ Maintain effective communication with all related departments to ensure smooth service delivery
∎ Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
∎ Maintain good working relationship with all Front Office employees with particular emphasis on Guest Services Agent
∎ Plan and assign workloads for front office associates.
∎ Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
∎ Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
∎ Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability
∎ Assist department head in hiring and training associates in front office duties
∎ Verify all cashier closures of GSA on shift end for billing and attachment accuracy
∎ Ensure all guest registrations are completed as per hotel policy
∎ Prepare operational and financial records for department head to review
∎ Other duties will be assigned by the department head time to time.

Additional Requirements:
∎ The applicants should have experience in the following area(s):
∎ Customer Service, Leadership and Good Communication skill., Team management
∎ 2 years experience in a branded hotel/resort in or outside of Bangladesh
∎ Minimum 2 years experience in similar position
∎ Excellent communication skill both in written & spoken in English
∎ A good team player
∎ Willingness to work independently with self-direction under pressure
∎ Should be smart, dynamic and attentive to details

∎ Negotiable
∎ Attractive package will be offered for the right candidate.

Compensation & Other Benefits:
∎ As per hotel policy

Job Source: Online Job Posting.

Application Deadline: 19 May 2022

Company Information:
∎ 19 Apr 2022
∎ Seagull Group of companies

Category: Hospitality/ Travel/ Tourism

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