Operations Manager

Job Description

Title: Operations Manager

Company Name: Seagull Group of Companies

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.
∎ Diploma in Hotel Management
∎ Skills Required: Leadership and interpersonal skills, Strong analytical and communication skills

Experience Requirements:
∎ 10 to 12 year(s)

Job Responsibilities:
∎ Fully responsible for all aspects of all departments.
∎ Support and work with all Head of Departments in all aspects of running this hotel.
∎ Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
∎ Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GGM
∎ Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GGM guidance to be taken wherever required.
∎ Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
∎ Randomly inspecting Front Office, stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
∎ Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
∎ Inspecting all departments for SOP implementation.
∎ Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
∎ Monitor the co-ordination between all departments for smooth & efficient operations.
∎ Assessing and reviewing customer satisfaction and service recovery process.
∎ Meet all dept. heads to review & train the staff to upkeep the human capital.
∎ Identifying staff learning needs and assisting with development
∎ Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
∎ Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
∎ Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
∎ Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
∎ Responsible for the overall management of the operation of the hotel.
∎ Any other duties assigned.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
∎ The applicants should have experience in the following area(s):
∎ Asian Food Cooking, Continental Cooking, Thai/chinese

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 May 2022

Company Information:
∎ 19 Apr 2022
∎ Seagull Group of Companies

Category: Hospitality/ Travel/ Tourism

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