Manager (Operations), Bashundhara SuperGolf

Job Description

Title: Manager (Operations), Bashundhara SuperGolf

Company Name: Sanvir Bashundhara Group

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-02-26

Application Deadline: 2026-03-15

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Guest Experience & Quality of Service:

 Ensure that every guest visit is memorable, seamless and aligned with the brand promise.

 Lead and supervise departmental managers (F&B, front-of-house, bays, entertainment, and maintenance) to deliver high service levels.

 Monitor guest feedback (surveys, reviews, and social media) and drive continuous improvement.

 Ensure venue ambience (lighting, sound, cleanliness, and facility condition) meets brand and safety standards.

Team Leadership & Culture:

 Coach, mentor and develop direct reports (department heads) and wider team.

 Foster inclusive, engaged, high-performing environment where Playmakers feel valued, empowered and aligned to venue culture.

 Serve as a role model of brand values, operational discipline, guest-centric mind-set and team orientation.

Operational Performance & Financial Management:

 Oversee daily operations, scheduling, throughput of bays, F&B service, events, entertainment programming.

 Manage budgetary controls: labour cost, cost of goods sold (COGS) for F&B, maintenance expense, utilities, vendor contracts.

 set, track and deliver key performance indicators (KPIs) such as revenue per bay, guest turnover, average spend, labour efficiency, guest satisfaction, safety incidents.

 Identify opportunities for revenue growth (e.g., events, group bookings, F&B promotions) and cost optimisation. Facility & Equipment Management, Safety & Compliance

 Ensure venue, equipment (e.g., game bays and technology systems), building services and guest areas are maintained in safe, operational condition.

 Ensure compliance with local regulations (health & safety, fire, food hygiene, labour laws) and internal brand standards.

 Partner with facilities/maintenance department to schedule preventive maintenance, manage vendor relationships, minimise downtime.

Operational Planning & Execution

 Develop and implement operational plans: opening/closing procedures, shift handovers, staffing plans for peak periods, event days.

 Ensure standard operating procedures (SOPs) are in place, updated and adhered to for guest flow, F&B service, cleaning, emergencies.

 Analyse operational data, identify trends/issues and implement corrective actions.

Customer & Stakeholder Engagement

 Build relationships with key guests, corporate clients, event planners, local community groups to promote venue usage.

 Work with marketing & sales to coordinate promotions, special events, group bookings and ensure operational readiness.

 Represent the venue internally (with senior leadership) and externally (vendors, regulatory bodies, community) as needed.